Lonely Planet Writer

Could room service be a thing of the past?  US hotel group encourages guests to order in

US hotel chain Hyatt Centric have confirmed they are piloting take-out menus from local restaurants as an option for guests who want to stay in their rooms, eat and relax.

Traditional cart and white table cloth room service
Traditional cart and white table cloth room service Image by Lisa Brewster

The hotel brand, that is aimed at millennials, have termed the pilot they are testing in three hotels, “reimagined room service”, and are teaming up with online food delivery service GrubHub to allow guests to order meals into their rooms from restaurants outside the hotel.

Speaking to Lonely Planet, Jonathan Frolich, VP Global Brands, Hyatt  explains:  “Often, people find the cart and white tablecloth room service to be old-fashioned, and they want a local taste when travelling.”

Hyatt Centric hotels are popular with millennials
Hyatt Centric hotels are popular with millennials

The GrubHub menus at  the pilot Hyatt Centric  hotels in South Beach Miami, Long Beach California and Park city Utah, are chosen  by the hotel’s own staff  who were asked to recommend eight local restaurants who deliver via GrubHub.  The menus are made available to guests who can order on an app, or the traditional way by phone.

Food is delivered to the guest’s room in eco friendly packaging and payment can be added to the hotel bill, if orders are made via the hotel front desk.

Frolich has confirmed that the hotel chain will look to roll the service out after the pilot ends to its other hotels.   “We hope to take the learnings from this pilot and apply them as we aim to expand Restaurant To Go to all our hotel locations.  The service provides everything our guests need and nothing they don’t to discover the best each city has to offer.”