Lonely Planet Writer

A travel company will rebook your hotel room - and get your money back - if the price drops

Isn’t it maddening when the price of your hotel room drops after you’ve booked it? Happily, the day may be saved by a travel company called Service, which has released a new feature that automatically rebooks for you if prices drop before you check in. The Los Angeles-based company, which was founded by Michael Schneider in June 2015, already operates in the arena of helping customers get money back for flight delays, and it has now announced its hotel rebooking product.

An app will automatically rebook your hotel room if the price drops. Image: JuniperImages

Hotel room prices fluctuate depending on demand, but tracking these changes yourself can be laborious. How the new service works is that once you’ve given it access, Service’s technology trawls through your inbox to find hotel reservation confirmation emails. It then monitors your booking for price drops, and once one is detected, it automatically rebooks you for the lower price in the same room you originally selected. If it manages to get you a refund on your room price, the company will charge you a 30 per cent commission on the amount saved.

A travel company will rebook your room if the price drops. Image: Ariel Skelley

Alternatively you can sign up to pay an annual membership for $49/€39, and you get to keep 100 per cent of whatever savings you receive. This fee also includes the flight delay compensation feature. In relation to flight delays, Service will take a look at all your past flights and automatically pursue compensation from the airline for any delays over 90 minutes or cancellations that you’ve experienced over the last year.

Service’s research indicates that the average hotel room in the US’s top 25 cities costs $153 per night and drops after booking 36 per cent of the time. At present, it currently supports the following hotel brands: Best Western, Carlson Rezidor (Radisson & Park Plaza), Choice Hotels, Hilton, Hyatt, IHG, Marriott, Starwood and Wyndham.