These are the best airports and airlines in the world for 2019
Navigating airports can be stressful, so it makes sense that a quick and easy trip through their often bustling, hectic halls is a top priority for travellers wishing to start their journey off on the right foot. Likewise, an airline’s performance can have a huge impact on our overall experience, so it pays to know who we can truly rely upon. With that in mind, a new global ranking has just been released that outlines the very best airlines and airports in 2019.
Created by AirHelp, the data-led study looked at a number of performance factors from diverse airlines and airports to determine which ones did the best over the last year. Over 40,000 people from 40 different countries were surveyed on topics such as on-time performance, quality and comfort, and efficiency of claims processing, with the ranking then being created from the data.
For the second year running, Qatar’s air travel industry proved the best in the world, with both the national airline Qatar Airways and the airport, Hamad International taking the top spots respectively. Top ten airlines also included American Airlines, Aeromexico, SAS Scandinavian Airlines, Qantas, LATAM Airlines, WestJet, Luxair, Austrian Airlines and Emirates. Thomas Cook, EasyJet and Kuwait Airways were named as the three most underperforming airlines in the world. The former took the bottom spot at 72 out of 72, dropping 21 places from the 2018 study. Also in the bottom ten were Korean Air, Ryanair, Norwegian, Laudamotion, Transavia, Aerolineas Argentinas and Adria Airways.
After Hamad International, the best performing airports in the world were Tokyo International Airport, Athens International Airport, Afonso Pena International Airport, Moscow Sheremetyevo International Airport, Singapore Changi Airport, Hyderabad Rajiv Gandhi International Airport, Tenerife North Airport and Viracopos/Campinas International Airport. The lowest ranked included Lisbon Portela Airport, Kuwait International Airport, Eindhoven Airport, Henri Coandă International Airport, Malta International Airport, Manchester Airport, Paris Orly Airport, Porto Airport, Billy Bishop Toronto City Airport and London Gatwick Airport.
“The 2019 AirHelp Score proves that airlines with higher passenger satisfaction provide more than consistent punctuality. We need to keep in mind that airlines are dealing with a new type of traveller: educated, increasingly aware of her needs and rights, and able to choose between a broad range of air carriers. It means that even those airlines which cannot keep their punctuality high have a chance to keep passengers connected to their brand by providing a positive after-flight service when their travel plans go wrong,” said AirHelp CEO and co-founder Henrik Zillmer.
The full study is available at the official AirHelp website.