ITC Hotels become the first chain in the world to receive DNV's Platimun certification

ITC Hotels has become the first hotel chain in the world to receive the platinum level certification under DNV’s My Care Infection risk management programme.

The certification programme, My Care, has been developed at a global level by a team of experts including infection, risk and hospital management professionals. The maturity model of the programme assesses and covers all facets of hotel operations on six different dimensions: governance, strategy, communication, actions, data analysis and continuous improvement. The chain has been accorded the global certification for their WeAssure programme that ensures rigorous health, hygiene and safety protocols across all ITC properties and was launched in 2020.

“The health and safety of our associates and guests is of paramount importance," said Nakul Anand, Executive Director, ITC Ltd on the occasion. "The DNV Platinum level certification brings a great sense of confidence and comfort in these difficult times. We believe such health certifications will be a strong driving force behind the transformation of communities and cities so that they continue to sustain the future.”

DNV is one of the world's leading risk management service provider and certification body, headquartered at Oslo Norway. It helps businesses assure performance of their organizations, products, people, facilities and supply chains. DNV's focus is to empower the customers and their stakeholders with facts and reliable insights and use its knowledge to enhance business performance, set industry benchmarks, and inspire solutions to tackle global transformations. "ITC Hotels has made exceptional effort in ensuring health, hygiene, and safety standards at every risk interface to eliminate the cause of infection and create safe environment for the guest,” says Prakash Tikare, Country Head DNV.

The DNV certification programme has secured block-chain technology based digital QR code, which demonstrates approach taken by management towards customer safety. It helps in transparently communicating and assuring customers about the industry leading initiatives, state of the art technologies, standards and protocols implemented at the hotels. The QR Code can be digitally linked to the maturity and verification statement and data stored on block chain to ensure its integrity.

In the backdrop of COVID-19 this association of ITC Hotels with DNV will ensure better guest experience and trust. The standards and protocols are based on International & National standards / guidelines, global best practices and are not limited to COVID virus as they stand applicable for all emerging pathogens in the future to create a sustainable, safe and secure hotel facility with enhanced customer confidence.

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