Australian budget airline, Tigerair, has announced a raft of new changes to enhance its digital offering, including a new website, upgraded airport kiosk technology and an improved mobile app.
The new website features a transformed flight search function, allowing customers to create bookings in one intuitive interaction and offering complete transparency around fare availability. There is also a new purpose-built online destination hub to explore the 12 Tigerair destinations across Australia, which includes a list of things to do at each destination and advice from locals.
Tigerair has upgraded its airport check-in kiosks so that customers can avoid airport queues and manage their own bookings, with the opportunity to add extra baggage, queue jump and select a seat via a kiosk credit or debit card payment. The website will also provide easier access to the 'Manage My Booking' portal for customers who have already booked a flight.
“We know that the way our customers are booking and researching flights has changed," says general manager customer journey, Hope Antzoulato. "We have re-imagined our online experience to create a one-stop-shop for all of their travel needs, from creating an easier flight search function to better managing their booking and checking in.”