WOW Air, the Icelandic airline known for its budget transatlantic routes, has cancelled all of its flights after the company collapsed.
The airline announced that it will cease operation immediately, leaving some passengers stranded and others wondering what will happen to trips they’ve already booked. According to a post on the company’s website, travellers are “advised to check available flights with other airlines”. WOW Air says that some airlines might offer reduced ‘rescue’ fares.
Icelandair has announced that it will offer discounted economy fares for passengers who are stranded while travelling to, from or through Iceland. The fares are available to those who have already left and have a return ticket with WOW Air for flights between 28 March and 11 April, and are subject to availability. The tickets will cost US$60 to and from Europe to Iceland, $100 to and from North America, and $160 between Europe and North America through Iceland, not including taxes and fees. If that applies to your trip, you can find out more here.
— Icelandair (@Icelandair) March 28, 2019
According to the Icelandic Transport Authority, there are a number of other airlines offering rescue fares, including Norwegian, Easyjet, Wizz Air, British Airways, Virgin Atlantic and XL Airways. More information on those offers can be found here.
Some third-party booking sites, like Hopper, have announced they will be refunding passengers.
In light of the recent events, all Hopper customers who were booked with WOW Air will be refunded in full. Hopper will also be paying the full cost of rebooking for all of its stranded passengers in transit. You’ll receive a text message from our team with further instructions.
— Hopper (@hopper) March 28, 2019
Many travellers who are stuck in airports or waiting for a return flight have taken to social media to vent their frustrations, while travellers who had upcoming fights are wondering what will happen to the money they spent.
WOW Air says that travellers who paid with a credit card should contact their credit card company to find out whether they will get a refund on their ticket. Those who bought their tickets through a European travel agent as part of a package tour will be protected by the Package Travel Directive, and they should check with their travel agent to schedule a different flight.
If you bought travel protection, or have it through your credit card terms, you may be entitled to claim compensation for delays or travel disruption. However, WOW Air says that “such compensation is often limited”. Travellers may also be able to get compensation from WOW Air due to European regulations on Air Passenger Rights.