Leading air passenger rights advocate AirHelp has launched a tool for travellers to check their eligibility for compensation from flight disruptions now up to three years in the past. To check whether compensation is due, customers must submit all of their journey details into the platform including whether the flight was delayed, cancelled or whether they were denied boarding. You can also include what the airline has said with regards to the reason as to why it was delayed or cancelled.
“All you have to do is file a claim through AirHelp and we’ll take it from there – sometimes even taking the airline to court!” the company states. If you win your claim, AirHelp takes an administrative fee to handle the claim. If you don’t win your claim, you pay nothing. Their price list can be found here. For the more social media savvy, the company’s new tool also allows travellers to now visually map out their journeys which can be shared with family and friends.
“Most passengers miss out on a lot of compensation,” Henrik Zillmer, its CEO told Lonely Planet. “We’ve found that around the world, few consumers are fully aware of their rights as travelers, so we know that unfortunately many people are not filing for compensation due to a lack of knowledge. “Air travelers worldwide are eligible to claim approximately $13 billion each year under the Montreal Convention and European law, which requires airlines to pay compensation to travelers impacted by delayed or cancelled flights. Airlines are also obligated to make travelers aware of their rights by law, but this is something that is frequently overlooked”.
AirHelp will have the capability to update consumers on future eligibility for compensation as soon as their flight disruptions occur. The new tool makes the process much simpler says Zillmer. Since its launch in 2013, the company has processed over $195 million in total compensation for disrupted passengers.
This latest tool joins a growing list of travel-tech innovation in 2017 for the company following the launch of AirHelp’s Boarding Pass Scanner and the debut of Lara, the company’s newest artificial intelligence (AI)-powered lawyer focused on increasing the efficiency of determining court success viability. AirHelp is compatible with iOS and Android operating systems and currently works with Gmail, Hotmail and Microsoft Outlook servers. It offers support in 15 languages.