Sorry all, but I'm still ranting:
I'm still getting nowhere with Air Canada; my travel insurance will cover the jeans, but only at the original price (fair enough) so I have to wait until I get home to make the claim. But, they HAVE to have an Air Canada incident number, and it's like Air Canada doesn't exist here. The number in the London phone book is for AC personnel; they said they'd get someone to phone back. No-one phoned. So I phoned them again, and they gave me two other numbers (there is no administration number or anything remotely resembling customer service at AC in the UK). Those two numbers turn out to be baggage/cargo, who said it wasn't their problem and information, which does not answer. I have tried the last one constantly for 2 days now, no answer.
I got hold of the Air Canada complex in Middlesex - who will only give me those two useless numbers. I asked for a supervisor and was told someone will phone me back - yeah, sure, like I was told on the day I landed. I only have 7 days to report this to Air Canada and I'm already in day 3 and can't get hold of anybody.
I will probably have to get a pair of cheap jeans to see me through the trip, but, as Lor said, a replacement isn't the same and I only want Levis so that's going to have to wait until I get home. The extra I paid for the enhanced insurance is more than the jeans cost (but I'll feel somewhat vidicated if I get some sort of compenaation). Thanks folks, for the names of the cheaper places to look for stuff.
I could almost forget the loss if only I could get some joy out of Air Canada - like contact of a helpful sort. I don't expect that's going to happen any time soon, so I will be boycotting Air Canada from now on (unless it suits me not to, and I can't see that happening). All this phoning (2 hours this morning on one call alone), other than the collect call to RBC, who put me through to a toll-free number in Ontario, who put me through to another toll-free number in Ontario, neither one of which could or would help, is costing a packet because local calls here in the UK are chargeable to your residential line. There's no such thing as free local calls, so I'm running up a large local residential bill. I can't make any more plans to go anywhere else until this is sorted out. This is a molehill turning into a mountain, as far as my blood pressure is concerned, as it seems so minor compared to, say, Waltzingmatilda's loss on her big trip recently. But it's bugging me, big time.
Snarl.....
Edited by: Watsoff
