Musafirun,
I agree with you and I am always happy to receive criticism from our guests. (I call it feedback.) This is vital to continually improve the quality of service to patrons. I find it hard to stomach a statement from someone who DID NOT stay at the Hostel to experience the service to go out on a high profile public forum such as this and give recommendations to other travellers NOT TO GO THERE.I hope you can see my point and I trust that intelligent travellers would not heed her erroneous warning to stay away from our hostel. I hope this will put the matter to rest.
10
marcopoloo
11
musafirun
How do you think guidebooks make their reviews? Do you think they stay at every hotel or hostel there is? This forum is not about your needs as a hotel owner, and I have to say that this kind of reaction from an owner to criticism is a clear enough signal to look somewhere else, next time in al-sham.
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