On mar. 10 we arrived at the i-site of Rotorua before 7 a.m. and at the right 7:15 a.m. there came a naked bus , we saw the driver get off the bus then tried to tell him our ref. no. but after I said Waitomo the driver 's expression became harsh "wrong bus" just threw out those two words and ignored us.
We with poor English (not our mother tone) asking all the people we could see desperately trying to find the "right bus" and the i-site staff said they don't charge naked bus only intercity we should contact naked bus by ourselves.
At last the two fools,us,saw all the buses off then the i-site staff came out and told us the "WRONG BUS" was the "RIGHT BUS"--- the only bus of that day left us in shock and panic !
We still had two buses drives (includes this trip) and we must go to Auckland to catch the flight to go home the next day and there was no time to change the bus schedule (must before 24 hours) so you know how miserable we were!--- to be Dumped by our RIGHT bus by telling us WRONG BUS! Now I've come home still feel uneasy by the inccident!
1 The company changed the time to leave at 7:30 a.m. not the time 7:45 a.m.on the receipt without informing us---We are absolutely sure , we are very cautious persons---because we've been warned , had checked the mailbox and the dumped mails many many times , and arrive the bus stop to make sure almost 1 hour before time.
If nakedbus informed us then we won't misunderstand there was really a " right bus " waited there and we would not so timid would dare enough to fight the bus driver ---On his expression said that we wrere the hassles to bother him.
2 How come the driver was so sure that we are not his passengers? even don't bother to check his list! Just ,just take a glance of the cellphone or open his majesty's mouth he could save two fools in the world. Why couldn't he check the list count the numbers of passengers before he left as the other drivers did? Doesn't it's the SOP of a driver? We stood beside the bus saw him go to the toilet , jumped on the bus without looked back to see if there were any passengers left behind .
3 I've tried to contact the company from the nakedbus website---I can't afford to phone with poor English and long distance fee. But like a small stone sinking in the sea , no answer at all
The outcome of no answer hurts our feeling spoiled all the good images about NewZealand!!! Could any veterans advice us how to CLAIM our FAIRNESS back? Or just think its a nightmare and forget it?
thank you all
the sad and angry stupid two fools
