Im not sure Bazza has stated it was him, just that he wanted to know if anyone has written a letter to Flight Centre, and what was the outcome. Seems to me he has used this letter as an example.

I work for Flight Centre, and I can assure you I am neither a young twit, nor untravelled. I can catergorically state that if you make a complaint it will be looked at thoroughly by the team leader of the store concerned, then area leader if need be, and you will be contacted with the outcome. May I ask, as is recommended on your travel docs, did you call your Flight Centre consultant from the hotel when you discovered the issues? They can't do anything when you have already returned, but had you called them whilst you were away they may have been able to move you to a better hotel. We personally have very few of these type of issues at our store, but when we do they are dealt with professionally and quickly, and I honestly believe this is the case with the majority of Flight Centre. I hope that you get a satisfactory outcome!

#9,10. By the time he's paid for your lawyering, he could have had two holidays. he wants a holiday, not a chance to make a lawyer even richer.
The only sensible advice is: bazza, we're sorry it happened, but get over it. the next one has to be better. As an outback plumber, you can afford it.
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<hr>I would never use flight centre <hr></blockquote>
Why not?
I use Flight Centre all the time. I research my travels (usually going to a contract or returning with a stopover or two), then go in and tell them to beat the price, which they do every time.
I have had excellent service out of flight centre staff, and had the pleasure of watching one girl get stuck into Virgin when Virgin tried to stiff me. Virgin are great when everything runs right, and a good airline to fly on, but the office gallahs are lying bitches.
You know what, Harry, I wasn't inviting, let alone asking, for any payment for any lawyering. I was responding to #7: if you didn't have some sort of bug up your arse about lawyers, you might have been able to read that.

Trust you Harry - we're only here to help!.....for example:
Jarvis v Swan Tours [1973] 2 QB 233
Mr Jarvis, a lonely solicitor in Reading who took only two weeks' holiday per year, booked a winter sports holiday which Swan Tours advertised in their brochure as "a houseparty in Morlialp" with "a special resident host"... "a Welcome party... afternoon tea and cakes" and a "yodler evening". Ski packs would be available and the brochure concluded "You'll be in for a great time". The houseparty consisted of 13 people in the first week, and only Mr Jarvis in the second, when there was no representative at the hotel; there was no welcoming party; full-length skis were available on only two days; the cake for tea was only crisps and dry nutcake; the yodeller was a local who sang a few songs wearing his ordinary work clothes. Mr Jarvis claimed damages for breach of contract.
HELD that the statements in the brochure were contractual undertakings which had not been fulfilled, so that there was a breach of contract; Mr Jarvis was awarded 125 pounds, twice the cost of his holiday. Although in general in breach of contract no damages can be recovered for mental distress, where the purpose of the contract is to give pleasure or alleviate distress, damages may be awarded for the failure of the contract to achieve its purpose.

perhaps, Myshkin, I should have left the word "your" out of my first line, however the rest applies. I wasn't particularly having a go at you (or #17, as an individual, just the usefulness of your advice.
No lawyer will get him his money back for free. Good luck to him if he does.
believe in Santa do you?
And two of my best friends are lawyers, and would have probably said the same. I live in the real world.
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<hr>if you didn't have some sort of bug up your arse about lawyers, you might have been able to read that.<hr></blockquote> Don't be rude.
So, no-one should ever mention what the law might be because lawyers don't work for free? What are you saying here, Mr Mudd? As it happens, Mr Mudd, I work with an organisation staffed by lawyers who on a daily basis dole out free legal advice, it is called a community law centre. I do this as a supplement to my normal job - it is called volunteering. Within the context of my normal job, I also give out a fair amount of legal advice - the operative word here being give. Many of the people with straight-forward sorts of problems like that of the OP can go a long way towards resolving their own problems, with just a little extra knowledge. But, a point which you still seem to have failed to notice, I was not even pretending to advise the OP. I am, however, sorry that your friends are not of the helpful type. Or maybe the "real world" you inhabit needs a better class of inhabitant.
As for rudeness, I don't really see you as being in a position to demand politeness.

and I have been known on more than one occassion to consult with our solicitor who doesn't charge , this is in his office during normal appointment times just gives advice on how I should deal with the problem. Last time I saw him, he gave me the contact details of another lawyer, followed my query up with this guy and the other guy didn't charge me for his advice.
Sorry Harry, there are some nice lawyers out there.