I have also gone round the houses with the cebupacific website credit card however I have suceeded in booking from the UK by telephoning their cebu call centre. The bad news is that a week later my credit card had not been debited and on telephoning CB was told to contact my bank .
My bank told me CB had not requested the money
Another call to CB and eventually my money was taken however I never got an e mail so turned up at the airport with the reference on the back of an envelope. I did manage to get on the flight but chose to fly Tiger airways to Macau on my next trip instead of Hong Kong.
I have sent their customer services dept an e mail - no reply
I have sent their promotions dept an e mail - no reply
I have hung around their chaotic ticket ofice at NAIA for about 45 mins to get a printed off bit of paper with aforementioned envelope number on it !
I will be writing to Lance Gokongwei who is the CEO as the airline is losing good business and pissing a lot of us off - particularily as an ex emirates $1100 return and now an Oasis - $560 return to Hong Kong passenger I want to be able to make the last bit of my frequent journey to be as simple as booking on Oasis and Air Asia
i've had trouble with their admin folks too. i requested a refund for a ticket that i didn't use and was told it would be credited to my credit card account in 45 days. 2 months later i called them and it sounded like no action had been taken until i called. like maybe they were hoping i was going to forget about it. i had to make 4 more calls to follow up on this and finally in frustration sent an email. got no reply to the email but finally got my refund about 100 days from the original request. they can take my money in a second when purchasing but need 100 days to send money my direction?
i think part of the problem is that cebu pacific has just grown so quickly in the last two years. they recently switched over to the discount type airline with bargain fares. before then they had higher prices but lots of empty seats. they are probably overwhelmed with paperwork. that's still no excuse.
Today, 11 July 2007, I bought a CPA tix on-line using my USA credit card. No problem.
One possible reason for the easy purchase was that I bought a CPA tix with the same credit card last March 2007, when I first went through the credit card's new verification system.
As a side note, I bought the one-way ticket today, because over the telephone a CPA rep told me the cost of changing the date of my return flight on my bargain tix bought last March. While the cost of the one-way tix was about the same as the cost of the round-trip tix bought in March, the cost of changing the date on the round-trip tix was higher. Go figure why CPA has those kinds of fees and prices?
Also, I would have had to spend time going to a CPA office and wait in line to have my tix changed. Hint: A few years ago, I went to the CPA office along the side of Robinson Place mall, Pedro Gil entrance, at about 9 am before the mall opens at 10 am, and the CPA line was very short.
Now I have two return tickets for two different flights.
trusted partner
