We are a group of 4 pax travelled to Mongolia from 7-21 Aug 11. Before our trip, we communicated thru e-mail with TGM boss Ganzorig. He was very nice, friendly and responsive in assisting us to plan our trip. We requested him to provide us with an experience tour guide and he assured us that he would give us the most experience tour guide. We decided to book trip our 12D trip with TGM with his assurance and attractive itinerary.
Our guide was an inexperience/unprofessional part time guide who is a 20 years old Uni student. She had no job knowledge at all and she has never been to some of the places stated in our itinerary. She always gave us wrong/false information and created a lot of issues during our trip. She always had to call her company in UB to guide and tell her how to do her works. But too bad Ganzorig was too busy to guide her and left her to deal with all the issues on her own. Was it fair for TGM to give us an inexperienced guide to lead our 12D tour and made us to bear with all the difficulty and suffered throughout our trip?
We called Ganzorig to seek his clarification when we had issue with guide where she asked us to pay for her accommodation fee. The first direct contact with Ganzorig was unpleasant, he answered our questions impatiently and simply hang up our call rudely before we could finish the conversation. TGM itinerary was full of misleading information and inaccurate. We supposed to visit reindeer family but guide informed us one day before that they already moved and impossible to see them. They expected us to stay in our tourist camp and did nothing whole day for the next day. How could they expect us to stay in such a cool place at Khuvsgul lake and waste our one precious day in Mongolia for doing nothing? With mutual agreement, we skipped one day itinerary and went back to UB one day earlier.
Ganzorig pushed all the blame to us for not following his itinerary and insisted that his guide was an experienced guide. He was very rude and hang up our call again. His attitude was very bad and he handles his business in a very unprofessional and unethical ways. End up we had to visit and get assistance from Mongolia Tourism Association to step in to help us to resolve our issues with TGM. Our holiday ruined by TGM and it affects the ways we see Mongolia. We are frequent travellers and it was the worse trip we ever had.
