Back in April my daughter was asking questions on this forum about obtaining a tourist visa for me in Hong Kong to enter China for a holiday. I contacted the visa agency in Hong Kong who said there would be no problem but I was hearing stories to the contrary i.e. a tourist being offered a two day visa to China and when he protested being told that if he paid extra he could have a month's visa - this was at the same visa agency whom I had contacted! I then phoned the Embassy in London who said they had not heard of any difficulties in Hong Kong which I found hard to believe however, they told me that if I presented my application before 11.00 a.m. I would receive my tourist visa at approximately 12.30 the same day, for an extra fee of course. I was travelling from Spain to London and fortunately staying for one night so could go to the Embassy the following morning. I was advised to arrive early as "there are long queues". The Embassy opens at 9.00 a.m. so I arrived at 7.45 a.m. to find there were about 30 people in front of me.
Having had a knee operation two months before I was using a stick and the thoughts of standing for a long period of time was not good but it had to be done. Then the rain started and I was waiting outside for two and a half hours! Only five people at a time were allowed to enter the building and it was 10.15 when I entered to find that there was still a long queue inside.
There were only two windows open for China visas, another one for Hong Kong visas and another for people who needed official stamps on documents. A few minutes after I entered one of the clerks at the China visa windows left and was never seen again - well at least not whilst I was there. I was told that this happened every morning. So now there was only one clerk dealing with a packed room and a queue outside which now stretched right round the block.
TIme was marching on and I was beginning to panic. Then I realised why there was still such a long queue. In the queue were several men with huge piles of passports, they were from travel agencies and were there every day to obtain visas for tour groups and individuals who had booked through agencies. I got talking to a couple of them and found out that previously they had had to queue at a separate window which of course made sense but that had been changed and now they queued along with individual travellers, no wonder there was such a delay. One of these men had at least 20 applications.
Since there were no queues at the Hong Kong window I went to ask if they could help me as by that time it was 10.50, I was shouted at in a very loud bullying manner and told I had to queue, "Queue?" I replied, "I have been queueing for three hours!" I then went to the 4th window where the gentleman was very courteous but said he could not help me. Fortunately for me two of the agency men allowed me to go in front of them and at about 2 minutes to 11 I passed over my papers to a very strict looking Chinese lady who barked something at me which I did not understand. She said it again, still I did not understand until one of the agency chaps told me she wanted me to circle my name on all the papers with a red pen as she did not understand my name. This I did, with shaking hand, as it HAD to be past 11.00 by then! Anyway she accepted the papers and barked at me that the visa could be collected from the basement later on. I hobbled away sick with relief but so angry to have been treated in that manner. There were hundreds of people queueing each with at least £30 for their visa, some paying like me extra for same day, or the following day. That makes thousands of pounds each day and I believe everyone should be treated with respect but of course it is not like a shop where you can go somewhere else if you don't like the service. That was the fourth time I have applied for a visa and I have also been there when applying for a visa for my daughter and never were we treated like that.
I then went down to the basement to wait as there was no point in my condition with a painful leg walking around in the rain. Fortunately there were chairs downstairs and I was able to relax and read a newspaper whilst I waited.
When it was time to collect my passport/visa another bad tempered clerk attended me, no greeting, no smile, just grabbed my money in her gloved hand and shoved my passport at me. Now I understand why the Chinese had to be taught to smile for the Olympics. I was so pleased it was all over and there was a spring in my step as I walked down Portland Place to Oxford Street whilst texting my daughter that I had been successful!
BUT I will never put myself through that again - next time, if there IS a next time, I will go through a visa agency. China does itself no good to be so throughly disagreeable to people who want to visit their country and will be spending their hard earned cash there.
P.S. I had a wonderful holiday in Hong Kong and China!