How can I get refund from American Airlines ? | United States - Lonely Planet Forum

ONLINE

Sat, 02 Jun 2018 06:01:06 +0000

Hi,

In March this year I had booked a multicities itinerary at www.cheapoair.com and two routes were -
1. AUH-FRA-DFW-GUA (with airport transit in Frankfurt FRA, US immigration in Dallas DFW) and
2. LIM-MIA-MXP-AUH (with US immigration in Miami MIA, airport transit in Milan MXP).
AUH-FRA and MXP-AUH sectors were with Etihad airways and remaining with American Airlines. I obtained print out from Etihad airways websites which showed all sectors. AA website too showed all sectors.

However when I went to Abu Dhabi airport I was denied boarding because FRA-DFW-GUA sectors were missing from Etihad system. Etihad staff told me to contact AA and when I contacted AA it asked me to contact Etihad again. Both airlines blamed each other. AA even refused their fault and declined me any refund.

Same day I booked AUH-AMS-PTY-GUA and LIM-CDG-AUH with KLM for next day and had no problems of travelling.

In between cheapoair.com informed me that AA did not pass their sectors to Etihad.

After more than 2 months AA has finally agreed (cheapoair.com was in touch with AA) to give me 'Future Credit' which means I have to go for same routes. I have no reason to visit Guatemala and Peru again. I paid more than US $ 1600 for whole itinerary and I am afraid I will be asked to pay more.

So what should I do now ? I am travelling for last many years but never faced such issue before.

Thank you in advance.

ONLINE

Sat, 02 Jun 2018 06:47:31 +0000

One of the issues of booking with a travel site and not directly with the airline.

Future Credit does not mean you have to fly the same routes. It means you have a credit for that amount with the airline. Who said it was same routes?

AA may have rules defining if they are required to give a refund. But you didn't book with them, you booked through a 3rd party. Call AA 800 customer service, and tell then you want the credit for travel refunded, thats all you can do.

I would call your credit card company as well, and dispute the charges, since the charges are incorrect.

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ONLINE

Sat, 02 Jun 2018 09:14:15 +0000

I don't understand why you didn't fly to FRA and sort it out with AA there, after all you had a reservation and ticket numbers didn't you to show check-in at AUH ? What reason could Etihad have given you for denying you boarding to FRA ? The tickets were clearly in the AA system otherwise they would not be giving you future credit.

IMO there was a failure in the cheapoair booking system but the real culprit is Etihad.

Every group has its own dynamics, if you can't see the idiot then it's probably you.
Enjoy yourself, it's later than you think :-D

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ONLINE

Sat, 02 Jun 2018 18:30:13 +0000

Are your tickets even refundable? Some cut-rate tickets aren't.

If you don't know where you're going, how do you know when you get there?

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Mon, 03 Jun 2019 01:00:28 +0000

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