This is the US Customer Service number
1 866 435 9526
Explore mentioned cities

Thanks, I will try that tomorrow then, hopefully I won't get the same answer as "investigation is still in progress"
Sorry for the same topic, but I couldn't find anything similar in the forum. My fault
I was referring to the poster after me who repeated the same.
OP if you paid by credit-card then chargeback is the way to go.
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