Lonely Planet™ · Thorn Tree Forum · 2020

Change dates of plane tickets (with TAME)

Country forums / South America / Ecuador & the Galapagos Islands

I had thought that I would wait until I come to Quito to purchase a plane ticket for Galapagos Islands as I wanted to be sure to get a ticket I can change flight dates on. However, it now seems there will be no time for that as I will go to remote areas immediately.

I have looked at TAMEs web page and they have two types of tickets when I want to fly, Flexible Fare (cheaper) and Flexible Plus (more expensive). What I understand when I read the Fare rules (for the Flexible Fare) is that it is possible to change the dates of the flight without any extra cost, and if only a more expensive ticket is available for that day I have to pay extra.

Does anyone have experience with changing dates of tickets purchased on line?

Do you think I have understood the rules correctly?
This is what is said on the web page:

  1. PENALTIES-CHANGES/CANCEL 17.1 note - 1.cancellation/ no-show/ upgrading a.cancellations - permitted with administrative charges usd 25.00 plus vat. if the tickets was sold abroad the refund will be apply according to the law of the country of sale. b.no-show - no charge applies. c.upgrading - applicable. reprice the fare to the level of upgraded class and collect the difference plus vat. 2. CHANGES - i. BEFORE DEPARTURE - permitted with out charge. in case the rebooking a fare change collect the fare difference plus vat when a new itinerary results in a higher fare charge the difference between the original fare and the new fare plus vat. ii. AFTER DEPARTURE - permitted with out charge. in case the rebooking a fare change collect the fare difference plus vat when a new itinerary results in a higher fare charge the difference between the original fare and the new fare plus vat. note.- combined tickets aplies the payment of penalty of the higher fare. 3. refund- permitted charges stated in point 1- literal a above.

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1

Does TAME accept credit cards issued in countries other than Ecuador? I ask because they didn't use to make it so you couldn't book on their web.

2

I know you couldn't book flights on TAMEs web page from abroad before, but now it seems to be okay.

3

I know you couldn't book flights on TAMEs web page from abroad before, but now it seems to be okay.

It's good to know.

Regarding your original question, I've just read the rules in Spanish and it says changes for revalidation, reissue and booking change are free for both international and national routes. So it seems that's it and you are reading it rightly. However, the rules in Spanish doesn't agree with what you quoted about cancellation, no-show and updates.

4

Thanks for your replies! I asked the same question in another forum and someone in Guayaquil called TAMEs office this morning. They said there is a $25 fee + additional price difference with a Flexible Fare and no extra fee with a Flexible plus ticket.

5

They said there is a $25 fee + additional price difference with a Flexible Fare and no extra fee with a Flexible plus ticket.

Is that for changes or for cancellations?

6

That is for changes.

7

That is for changes.

It's good to know. Thanks for the info. Not too surprised the info on their web isn't accurate/right though.

8