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The fact that the recording was in perfect English was my first clue that the block didn't come from Cuba. A few calls along, Telus personnel admitted that Telus was doing the blocking. And still later, that I could get individual numbers unblocked, one at a time. This they finally did this afternoon, for the four numbers I sent them. They also provided me with yet another explanation, as follows:

"This number blocking by Telus, similar to other telco providers in north America, is because Cuba, among other international countries happens to have several (in thousands) parental ranges of phone numbers that have been identified as being used by hackers, it appears that technology enables them to access thousands of numbers randomly within a certain range. And so once the range is identified they are blocked by the Telco to prevent fraudulent activity.
Unfortunately ligit numbers fall within these rangers, and so Telus has a process to unblock them as they are identified.

I do not know enough about hacking and hackers to know whether this could be true. What I do know that I only got this explanation from Telus after I had rejected several others that were either too vague or completely implausible. How believable it is that hacking is so rampant across Cuba that Canadian phone servers find it necessary to block calls to the entire country seems...well, you tell me! What it seems to me is that if hacking calls are coming from Cuba, then their calls to me would be blocked. But that's not what's happening. It's mine to Cuba that are being blocked!

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Sounds like complete bs. When you consider how much it costs for someone to call, from Cuba, who in their right mind would be robo calling from Cuba.

This seems to be a Telus issue. Oh, I am shareholder..lol


Why smoke good cigars when there are great cigars.
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Bummer that you Canadians have sporadic problems calling Cuba. Maybe you did something to piss off their government over the last 59 years?

Of course I am joking. But in reality I have never had problems calling Cuba from the US other than the occasional times the ETECSA network was down. Now I do usually call via Rebtel.com but when I have called using either my AT&T cell phone or my Century Link land line the call never has a problem.


Independently verify anything important that a stranger tells you on the internet, even this advice.
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Same here. We don't call very often, having switched to using IMO. Rebtel has been our go to for voice calls and recharging for many years.

As I mentioned, I have heard of sporadic blocking but those were resolved rather quickly. I still don't buy Telus' excuse.


Why smoke good cigars when there are great cigars.
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