ccra strikes again!

From the link in #8: "For an item to qualify as a "gift", another person must send it to you personally and must include a card or other notice indicating that it's a gift."
Otherwise, you pay GST, PST and a brokerage fee.
Common as chalk.

If you put in a complaint to CCRA you may not get a response, this is because the department doesn't exist anymore. CRA may be able to help you though.

Like the others have said, I fail to see how the Canadian Revenue Agency is responsible for a broken item.; it's not like they packed it.

The customs office is the CBSA.

Damaged post

wasn't the parcel insured?

you could at least collect the value of the item back

oh there is also a new thing canada post has - that helps eleviate the pain of ordering from the US at least

you can shop crate and barrel online as an example and have it shipped to Canada

http://www.borderfree.ca<BR><BR><blockquote>Quote<br><hr>How does Borderfree make shopping easier?
We've all experienced it when shopping direct: the limited choice of foreign retailers who will ship to Canada, the surprise of paying C.O.D. for taxes, duties, and currency exchange for what you thought was a 'bargain' at the time of purchase, and poor customer service when you want to return your purchase.

Shopping direct at any of our Borderfree retail partners eliminates those barriers. You can shop in Canadian dollars and you will receive a guaranteed price of what you can expect to pay in shipping, duties and taxes. No brokerage fees, no CODs and no surprises at the door.
<hr></blockquote>

beach lover--they opened it, took it out, and repacked it. thus, they packed it improperly.

i'm on hols. i'll deal with this later! :s

My point is that it is not CRA that opened your package, it was the CBSA that opened it.

If you click on the link that I found for you, you will see that and the procedure for CBSA when dealing with packages.

CRA is the revenue agency, not Customs.