Thanks for the information Laszlo, I might have known it would be him. I’ve known Dona for many years, and in reality he falls more into the category of intellectually challenged loser than seasoned criminal. Getting onto the guide training programme was his big chance, and he’s going to blow it. In fact, I feel desperately sorry for him, but he’s not a person I’d want to have as my guide in Masoala. In contrast to other “guides pisteurs” he has an entirely unrealistic view of his own abilities and can be “economical with the truth”. Peer pressure from other guides and from his family should stop him making foolish threats, and I’ve passed your story on.
There are one or two aspects of your experience that need comment for the information of others visiting Masoala. “Guides pisteurs” are the cheapest category of guide in Masoala, currently at 10,000 ariary per day. Those based in Maroantsetra are in fact the young intake into the new training programme – they were started only in February and March of this year, and they simply haven’t yet had time to learn everything that a guide needs to know. If you ask for or are assigned one of them, you’ll normally get someone who is ambitious, enthusiastic and anxious to please, but not yet able or knowledgeable enough to give you the service you’d expect from the trained up categories “stagiaire” and “agréé”. If you want an experienced and knowledgeable guide, then pay the extra and ask for one of these last two categories if they’re available (they tend to get snapped up). “Guides stagiaires” currently cost 18,000 ariary per day, “guides agréés” are 24,000. In terms of ability there is in fact little to choose between them, and some of the “stagiaires” will ask you to pay the higher rate. This is not allowed, but you might consider doing it if you’re satisfied with their service.
There is one older, experienced “guide pisteur” called Augustin who I can recommend – the main reason he’s still ranked as a “pisteur” is that he doesn’t seem to be any good at exams.
I think you’re mistaken in believing Dona pays a commission to the woman you mention. I know her family’s financial circumstances, and I doubt if any amount Dona could afford to pay would interest her. There are any number of reasons why he might have handed over money to her, not least the fact that he tends to get used as a general errand boy.
Is she “protective of the guides”? Yes, certainly. And possibly in a way that tourists who have a complaint to make will find unwelcome. On the other hand, there are always two sides to any story, and when a tourist makes a complaint, she is only hearing the one side. Complaints do get passed on though.
A final important point – and I don’t know whether this has any relevance to your incident with Dona and wouldn’t want to judge. Anyone has the right to refuse to accept a particular guide, and also to ask for a different one if they’re dissatisfied with the one they’ve got, but if you accept a guide and s/he accompanies you anywhere or does anything for you, then the daily fee is due, and you’re expected to pay it. If you don’t, you’ll be seen as a swindler, and you can expect little sympathy. In Madagascar, the courts are not an option for settling disputes about the quality of service provided, and there are no brownie points to be gained by someone who can afford an intercontinental airfare to Madagascar refusing to pay 4 euros (or 6 or 10) to someone whose general economic position is light years away from their own.
Fortunately, cases of this kind are very rare indeed, and relations between tourists visiting Masoala and their guides are normally very cordial. However, there have been a couple of incidents in the past which have achieved legendary status and have no doubt been embellished in the telling, and these ensure that if a tourist does refuse to pay a fee which is seen as due, then the reaction will be a threat to involve the police.