The fried chicken restaurant has acquired software by Baidu that makes recommendations about what customers might order, based on factors that include their age, gender and facial expression.
A self-ordering booth scans its customers’ faces and makes recommendations based on what it finds. If you have used the service before, it will recall your previous choices and suggest them to you again.
In a press release on the subject, the company says that the system would suggest a set meal of crispy chicken hamburger, roasted chicken wings and coke for lunch to a male customer in his early 20’s. A female customer in her 50’s would be given a recommendation of porridge and soybean milk for breakfast.
KFC and Baidu say that they hope to be able to predict what customers will want in future. Their aim is to provide a personalised ordering experience by recalling repeat customers and their orders.
It may be the future of fast food ordering, as the company plans to eventually expand facial recognition technology to its 5000 stores around China.
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