While modern travellers may mourn the loss of airline perks like free baggage check, in-flight meals and more, one survey says there’s one thing many could do without – too much interaction with airline staff. Almost half of flyers admit to using their electronic devices in order to avoid interacting with airline staff, according to new research.
About 48% of American travellers are hiding behind their devices, according to the market research group Mintel, and millennials are most likely to do so than other generations. About 61% of millennials admit to the behaviour while 46% of Generation X says the same, while 37% of baby boomers do the same.
But despite relying on their devices to avoid chatting with staff on a flight, about 48% of US travellers say it doesn’t matter to them if they have internet access during their flight. However, 54% admit they would like to be able to stream movies or TV shows during a flight, including 80% of millennial respondents.
It’s perhaps unsurprising that millennials are most eager to have access to streaming services or in-flight Wi-Fi – another recent survey found that the demographic is most willing to switch from their preferred airline if another has better Wi-Fi.
However, another survey found that once they arrive at their destination, millennials are actually the most likely to unplug from technology while trying to enjoy their vacation.
Overall, 26% of Americans have flown in the last each year, according to Mintel, and while technology continues to be integrated into travel, 62% of Americans say they think flying is getting to be more of a hassle. Despite that, 54% of travellers agree that they like flying, and 21% do not.