A new pet relief area has opened in Portland International Airport, allowing travelling animals take care of business before or after a flight.
The post-security area is located on the south end of the Concourse Connector which connects the north and south sides of the airport. The unique service is in a convenient location while not immediately adjacent to any shops, restaurants or waiting areas.
The area is equipped with a swath of artificial grass topped with a fire hydrant, refuse bags, a sink and a bench. The space is ADA/wheelchair accessible and includes a tactile map, as well as a counter for luggage and passengers’ possessions.
“The opening of this space helps us enhance our level of customer service,” said Daren Griffin, director of airport operations. “We’ve provided a post-security facility for service animals and their traveling companions that not only meets a federal requirement but is situated so as to ensure a pleasant experience for all travellers—those with animals and those without.” The pet relief area, while designed and intended for service animals, may also be used by the many people travelling through the airports with their pets.
Changes and improvements at the airport continue as PDX undertakes PDXNext, a suite of major airport improvement projects aimed at providing awarding-winning comfort and convenience for travellers.