A new robot employee at a Hilton Hotel in McLean, Virginia will be able to tell guests about local tourist attractions, dining recommendations, hotel features and amenities – and improve its recommendations as it interacts with more guests.
‘Connie’ is a Watson-enabled robot concierge developed by IBM. The robot is named after Hilton’s founder Conrad Hilton. Watson, a cognitive computing techonology by IBM, is perhaps best-known for its stint competing against humans on Jeopardy.
Connie now takes that same question-answering ability and learns to interact with guests and responds to questions “in a friendly and informative manner,” according to a news release.
The more guests interact with the robot, the more it learns, adapts and improves its recommendations. The hotel will also have a log of the questions asked and how Connie responds, so the hotel can improve guests’ experiences.
The announcement came at a good time, as a recently released survey says the majority of travellers are comfortable with robots in the travel industry.