Lonely Planet Writer

Tigerair plans to get rid of airport queues

It’s a dream for travellers – imagine no queuing at airports and also reducing the time passengers have to hang around waiting for flights.

Tigerair plans to revolutionise air travel by eliminating queues at airports
Tigerair plans to revolutionise air travel by eliminating queues at airports Image by Theen Moy / CC BY 2.0

Budget-carrier Tigerair has unveiled the future of travel – customer service staff with mini iPads roaming terminals to check in passenger on the spot.

News.com.au reports that the company’s Australian CEO Rob Sharp declared it would spell the end of the traditional queuing and waiting in front of designated gates while also expediting the movement of travellers from there onto planes.

Mobile printers will be used to give passengers boarding passes while a special iPad called Max will assist with flight changes or buying of add-ons and paying for extra luggage.

The air carrier has already equipped 15 staff at Melbourne Airport with the requisite iPads and expects to do the same with ground staff at both Sydney and Brisbane airports in the near future.

Aidan Rowe, Tigerair commercial director said the innovation was to improve their customers’ experience while flying with the airline, adding that the Max technology fitted their budget-driven model.

Tigerair has recently introduced an option to carry on and pay for an extra 5 kilograms of luggage without having to check it in.