Lonely Planet Writer

Airlines warned over not paying compensation for flight delays

Three major airlines have been warned they will end up in court if they fail to pay compensation to passengers who suffered flight delays.

Dobrolet Airlines goes out of business. Image by fsse8info / CC BY-SA 2.0
There airlines warned over paying compensation to passengers hit by flight disruption. Image by fsse8info / CC BY-SA 2.0

The Civil Aviation Authority (CAA) have claimed that Jet2, Wizz Air and Aer Lingus have not abided by consumer law in the way they have handled passengers hit by flight disruption. The CAA also noted that none of the airlines had altered their policies despite a number of discussions on the subject, the MailOnline reported. The airlines say that flights suffering technical faults should not be categorised as qualifying for compensation payouts.

The Hungarian Wizz Air and British-owned Jet2 have already had a ruling against them at a Court of Appeal but are alleged to pay compensation on an inconsistent basis with a two-year time limit on customers taking claims to court. The Court of Appeal says customers should have up to six years.

Irish airline, Aer Lingus and Jet2 haven’t proved they give passengers proper levels of information about their rights in the event of disruption – breaching European regulations, says CAA. The chief executive of the CAA, Andrew Haines, said they were determined to stand up for passengers, adding that the CAA were taking such action to safeguard passenger rights.