Lonely Planet Writer

Dublin hotelier reveals Germans' ‘Travel Review Threat’

James Joyce Bridge, Dublin.
James Joyce Bridge, Dublin. Image by William Murphy / CC BY-SA 2.0

A Dublin hotel manager has coined the term ‘Travel Review Threat’ to describe customers who threaten to post negative reviews in the hope of getting a discount. Paul Stenson, manager of the Charleville Lodge Hotel, said two German visitors had complained about ‘a small amount of dust’ on a lampshade and a headboard that ‘wasn’t entirely horizontal’, before taking pictures of problems with the room. Stenson subsequently posted his side of the story on the hotel’s Facebook page. Read more: independent.ie