Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities. Guests without a meal plan who want to eat breakfast at the property must make a reservation at least 1 day in advance by 21:00.
A 15-minute walk from Matsuyama Castle, Matsuyama New Grand Hotel offers Western-style accommodations with free wired internet access. Guests can soothe in the public hot-spring baths and refresh with a massage. Okaido Tram Station is a 5-minute walk away. The air-conditioned rooms feature a flat-screen TV and a desk. A fridge and an electric kettle with green tea bags are included, and nightwear is provided for all guests. The en suite bathroom comes with a hairdryer and toothbrush sets. Facials and aroma treatments are available for an extra cost and local products can be purchased at the souvenir shop. A coin-launderette is on-site and a trouser press can be borrowed at the 24-hour front desk. A breakfast buffet is served at the dining room. Hotel New Grand Matsuyama is a 5-minute drive from JR Matsuyama Train Station and a 20-minute drive from Matsuyama Airport. Dogo Onsen area is a 15-minute tram ride away.