Start your Japan vacation on the right foot with this convenient meet-and-greet service at Haneda Airport. After touching down in Japan and making your way to the Arrivals hall of the airport, you're greeted by a friendly representative from Airserve. This personal assistant helps you navigate the crowded lobby to the place where you can exchange your voucher for your Japan Rail Pass. Next, your assistant escorts you to your transportation from the airport, whether you're heading out by taxi, train, or bus. If you're meeting with a party at your destination, the representative can also contact them with your arrival time and details.
• This service is available for arrivals at Haneda airport. • Arrival flight time must be between 07:00 - 21:00. • The Japan Rail Pass is not included and must be purchased before your travel dates. • Airserve staff will assist you for 2 hours after your flight arrival, or until you board your transportation from the airport, whichever comes first. • The JR Pass Exchange Office is open from 7:45 AM to 6:30 PM at Haneda. Please ensure you have enough time to clear customs and arrive at the JR Pass Exchange Office during opening hours. It usually takes at least 1 hour to clear customs and luggage retrieval.