Four tiers of tourist office exist: local, provincial, regional and national.
Local & Provincial Tourist Offices
Despite their different names, provincial and local offices offer similar services. All deal directly with the public and most will respond to written and telephone requests for information. Staff can usually provide a city map, lists of hotels and information on the major sights. In larger towns and major tourist areas, English is generally spoken, along with other languages, depending on the region (for example, German in Alto Adige, French in Valle d'Aosta).
Main offices are generally open Monday to Friday; some also open on weekends, especially in urban areas or during peak summer season. Affiliated information booths (at train stations and airports, for example) may keep slightly different hours.
Azienda di Promozione Turistica (APT)
Main provincial tourist office
Information on the town and its surrounding province
Azienda Autonoma di Soggiorno e Turismo (AAST) or Informazione e Assistenza ai Turisti (IAT)
Local tourist office in larger towns and cities
Town-specific information only (bus routes, museum opening times etc)
Local tourist office in smaller towns and villages
Similar to AAST and IAT