- Greetings Shake hands and say 'buongiorno' (good day) or 'buona sera' (good evening) to strangers; kiss both cheeks and say 'come stai?' (how are you?) to friends. Use 'lei' (formal 'you') in polite company; use 'tu' (informal 'you') with friends and children. Only use first names if invited.
- Asking for help Say 'mi scusi' (excuse me) to get someone's attention; say 'permesso' (permission) when you want to pass someone in a crowded space.
- Religious etiquette Dress modestly (cover shoulders, torsos and thighs) and be quiet and respectful when visiting religious sites. Never intrude on a church service.
- Eating and drinking At restaurants, summon the waiter by saying 'per favore' (please). When dining in an Italian home, bring a small gift of sweets (dolci) or wine, and dress well.
- Scheduling Take official opening hours and timetables with a grain of salt.
- Avoid Discussing the Mafia can be a touchy subject.