Information

Immigration in Medan

Kantor Imigrasi Kelas 1 Polonia

Head here for visa extensions (500,000Rp), which technically take three to four working days, and cannot be processed until two weeks before your current visa expires. Bring photocopies of your passport and...

Travel Agency in Bukittinggi

Bukittinggi Wisata Express

For Dumai – and ferries to Melaka and Kuala Lumpur in Malaysia – minibuses leave Bukittinggi nightly at 8pm (120,000Rp, nine hours). Departures are timed to link with the ferry from Dumai to Batam (350,000Rp,...

Tourist Information in Berastagi

Tourist Information Centre

Has maps and can arrange trekking guides and day tours (650,000Rp) that take in Gunung Sibayak, traditional villages, markets, waterfalls, hot springs and Taman Alam Lumbini Buddhist temple. They can also arrange...

Travel Agency in Singkil

Banyak Island Travel

Your first point of contact in Singkil should be Mr Darmawan at Banyak Island Travel, who can organise any and all forms of onward transport, including speedboats to the Banyaks, minibuses and private cars to...

Tourist Information in Bukit Barisan Selatan National Park

Kantor Taman Nasional Bukit Barisan Selatan

This office sells permits (but only midweek) for Bukit Barisan Selatan National Park and can arrange guides and provide trekking information. Ask for Latief, who speaks excellent English. Permits cost 155,000Rp...

Tourist Information in Sungai Penuh

Kantor Taman Nasional Kerinci Seblat

The Kerinci Seblat National Park headquarters sells permits. They never seem to answer the phone, however, so just turn up. If it’s closed, you can get permits from Wild Sumatra Adventures or guesthouses in...

Tourist Information in Bukit Lawang

Bukit Lawang Visitors Centre

Worth dropping in before your hike to see interesting displays of the flora and fauna found in Gunung Leuser National Park. Past visitors often record reviews of guides in the sign-in book. It's located near the...

Tourist Information in Tangkahan

CTO Visitor Centre

Near the bus stop in the centre of Tangkahan village, the hard-working, friendly team at this visitor centre organise everything from elephant bathing to jungle treks, tubing and caving; pay your fees here. It...

Tourist Information in Banda Aceh

Regional Tourist Office

Led by the very helpful Rahmadani (Danny), the staff here are helpful and sometimes have free copies of an excellent guidebook to the province; otherwise its website offers good info. On the 1st floor of a...

Travel Agency in Bandar Lampung

Arie Tour & Travel

A helpful travel agency located outside the city centre. Trips to Gunung Krakatau, Way Kambas and Bukit Barisan Selatan National Parks can be booked here, though it's fairly pricey.

Tourist Information in Tanjung Pinang

Tourist Information Centre

Just outside the police station near Tanjung Pinang's port is this small tourist information office that can assist with arranging tours and transport around Pulau Bintan.

Tourist Information in Medan

Tourist Information Centre

Opposite the main post office at the edge of Merdeka Walk is this tiny tourist information booth, which is worth a visit for its city booklet on colonial architecture.

Immigration in Padang

Padang Imigrasi Office

Thirty-day visa extensions can be obtained for 350,000Rp here; allow three to four working days for processing. The office is about 5km north of the centre of Padang.

Immigration in Bukittinggi

Kantor Imigrasi Kelas II

Immigration office located 10km east of town offering 30-day visa extensions (500,000Rp). Allow three to four working days.

Tourist Information in Padang

Tourism Padang

This little hut near the beach is not always staffed but has maps of town and a few English-language regional brochures.

ATM in Danau Maninjau

BRI Bank

Has an ATM, but it only dispenses small amounts. Stock up on rupiah in Bukittinggi.