Property description

via Hostelworld

***Important Information***

Minors, Families and Groups

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (over 18) who is staying in the same dorm/room. If staying in a single sex dorm room the adult and child must be the same gender.

Couples under 18 years old are not able to share a private room.

Note that under 16-year-olds must be in a private room (with adult) and cannot stay in dorms sharing with other travellers.

Written authorization signed by their parents and copies of parents ID's are needed, for all under 18 years old.

In compliance with Licensing Law, all under 18s will be asked to leave Bar after 8pm.

Families travelling with children will need to book private rooms.

Children under 2 stay for free in existing bedding (Private rooms).

Children aged 2 or over must book their own bed.

Please note that we cannot provide extra beds.

Bookings of over 15 persons may be cancelled so leaders will need to contact the hostel's groups department directly, to make sure that the hostel can allocate as many of the guests in the same room/s. We reserve the right to reject any booking made for more than 15 people.

No pets and no service animals are allowed at this property.

All guests checking in require Photo ID.

Earliest check-in: 14:00, Latest check-out: 11:00

Late check out may incur a £10 charge at hostels discretion.


A 24 hours notice (from check in time) in required in order not to be charged for the night.

The cancellation notice has to be sent via email

Any no-shows will be charged in full for the first night.

Sale bookings are non refundable.

At the day of check in, upon payment there will be no refunds given.

Please note that reservations for the night of the 31st December will be subject to a NO-CANCELLATION policy.

We are a backpackers - beds are bunks! If you really need a bottom bunk then please contact the hostel as soon as you make your booking, quoting the reference, and we will try and ensure that you are allocated one.

Please note that TOWELS are available to rent for £3.00. BED LINEN is included in the price of the booking. BRING A PADLOCK!


Balance payments made on arrival using a credit or debit card will incur a £0.50 surcharge.

Note that this property has a maximum stay of 31 nights.


Awarded “Best Customer Service” by the British Education Travel Association for two consecutive years (2012 and 2013)

Recently voted one of London's best, Palmers Lodge Hillspring promises to give you a stay you will love and never forget. Stylish common areas combined with a great social atmosphere, makes Hillspring a great and unique place to meet other travellers during your stay!

Free Wi-Fi accessible from all the rooms and floors!

Free breakfast

Free linen

Our location near the underground is great to jump on the tube and head down to the city hotspots, attractions and nightlife. With Wembley Stadium (And Wembley Arena) just minutes away by tube, Hillspring is the place to stay if you are going to an epic game or show-stopping concert.

Hillspring is located in a very friendly neighbourhood and we have taken great care when it comes to your safety & security with our key-cards system. You can chill carefree in our Bike Shed bar, fill up in the restaurant or relax in the lounge and watch the latest game. We have a 24-hour reception so you can come and ask us questions at any time about your trip or stay with us at Hillspring.

Our hostel is very easy to access from King's Cross St. Pancras. That's the terminal of the Eurostar train coming from Paris. The easiest way is taking the underground Metropolitan line direct to Finchley road and then change lines to the Jubilee line to Willesden Green station.

We don't like hidden costs as much as you do which is why our beds are pre-made and come with linen all for free, so you can hop straight into bed whenever you like! We also have free Wi-Fi everywhere in the hostel for all of our lodgers to stay connected to home and the world.

And as it is the most important meal of the day, and we want you to explore London with a smile on your face (and belly), we also offer free continental breakfast for all of our guests!

Just some of our facilities and services:

- 24 hour reception and staff

- Check in time 2 pm, but you're always welcome to arrive before as we can store your luggage in our secure luggage room

- Check out time 11 am

- Logged and coded key-card door access

- Free safes and luggage lockers in every room

- En-suite rooms available

- Free Coach and car parking

- Free continental breakfast between 7.30 am and 10 am

- Full restaurant with meals from £5

- Full CCTV coverage for added security

- Free linen and beds which are pre-made

- Group meal menus and packed lunches available

- Bar and late night lounge areas

- Reading, conservatory and quiet rooms

- Lift

- Large selection of rooms including double, twin and dormitory rooms

- Heavy duty laptop and valuables safes at reception

- Ground floor reception and rooms

- Group and individual luggage storage

- Payphone, fax and photocopy facilities

- Free Wi-Fi everywhere and PC access

- Washing and drying facilities available

- Self service kitchen available

- Conference room available

- Events hall available accommodating up to 300 people

- Theatre and attraction ticket sales at reception

- Souvenirs and toiletries sales at reception

Please note that reservations for the night of the 31st December will be subject to a no-cancellation policy.

Guests are reminded that once they have paid on the day of check-in, no refunds will be issued.