Their hours seem to be variable and they are often closed, which reflects the state of tourism in town, but there is tourist office in the station and if open, they may be able to help with information.
There used to be a bus for touring the site, but it was not running at the time of our visit. As the site is so large, the only viable way of visiting is to come by private taxi or with your own car.
The tourist office in the centre of town and facing the Nile might look derelict, but the willing staff should be able to help with basic information regarding hotels, excursions and onward travel.
This helpful office, in the building beside the museum on the east bank, can help arrange visits to the monasteries.
The very welcoming staff at the tourist office can provide maps of the city and help arrange onward travel.