Four Seasons Hotel Hangzhou at West Lake

Top choice hotel in Hangzhou
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More of a resort than a hotel, the fabulous 78-room, two-pool Four Seasons enjoys a seductive position in lush grounds next to West Lake. Low-rise buildings and three private villas echo traditional China, a sensation amplified by the osmanthus trees, ornamental shrubs, ponds and general tranquillity.

Gorgeous, very spacious ground-floor deluxe premier rooms have access to a garden; rooms have lovely bathrooms, walk-in wardrobes and hugely inviting beds. The infinity pool alongside West Lake is a dream, as is the outstanding spa. Staff are welcoming and helpful.

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Quick description

Sitting in the northwest corner of the alluring West Lake, Four Seasons Hotel Hangzhou at West Lake boasts views of traditional Chinese gardens from most units. Four Seasons Hotel Hangzhou at West Lake is around a 10-minute walk from West Lake Impression show theatre. It is around a 20-minute drive from Hangzhou Railway Station and around a 50-minute drive from Hangzhou Xiaoshan International Airport. Rooms are decorated with satin embroidery on which traditional Chinese flowers and birds are painted. Fitted with carpeted floor, all soundproofed rooms come with an easy chair, a sofa, writing desk, side table and a flat-screen TV. The private bathroom has a bathtub, a separate glass shower stall with a rainshower and a large basin vanity with television. The property offers an indoor pool, meeting and banquet facilities, spa and wellness facilities and WiFi in all rooms and dining areas. The property’s concierge team helps guests to organise excursions with ticketing services. Luggage storage and currency exchange can be found at the 24-hour reception. For family with children, a playground and babysitting services are provided for guests’ convenience. After a long journey, relaxing on the sun terrace is a nice choice. For those who wish to explore the city by themselves, bikes are available. Dining options are available at the 2 on-site restaurants. Jin Sha serves Hangzhou, Shanghai and Cantonese food, while WLB serves continental cuisine. Afternoon tea and cocktails can be enjoyed in the lobby lounge.

Important information

Please inform Four Seasons Hotel Hangzhou at West Lake in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. The property offers free basic internet access (3 devices at most) in guest rooms. Guest can also choose a selection of paid premium internet connection when they operate multiple devices or large files including movies or video programming. Value added tax (VAT) will be implemented in China as of 1 May 2016, and the room charge and charges for other hotel services will be subject to VAT if VAT is in effect at the time such charges are charged.


  • Physical distancing rules followed
  • Cycling
  • Kids' outdoor play equipment
  • Fire extinguishers
  • Bike tours
  • Swimming pool
  • Books, dvds, music for children
  • Designated smoking area
  • Bikes available (free)
  • Hand sanitizer in guest accommodation and key areas
  • Terrace
  • Tour desk
  • Games room
  • On-site parking
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Kid meals
  • Contactless check-in/check-out
  • Cctv outside property
  • Currency exchange
  • Use of cleaning chemicals that are effective against coronavirus
  • Tour or class about local culture
  • Cctv in common areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Security alarm
  • Parking
  • Family rooms
  • Babysitting/child services
  • Children television networks
  • Delivered food is securely covered
  • Internet services
  • Food can be delivered to guest accommodation
  • Wifi
  • Property is cleaned by professional cleaning companies
  • Ticket service
  • Process in place to check health of guests
  • Lockers
  • Private check-in/check-out
  • Physical distancing in dining areas
  • Heated pool
  • Soundproof rooms
  • Wifi available in all areas
  • Smoke alarms
  • Garden
  • Guest accommodation is disinfected between stays
  • Sun terrace
  • 24-hour security
  • Cashless payment available
  • Staff follow all safety protocols as directed by local authorities
  • Mobile app for room service
  • First aid kit available
  • Breakfast in the room
  • Daily housekeeping
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Pool/beach towels
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Gift shop
  • Screens or physical barriers placed between staff and guests in appropriate areas


  • Indoor pool (all year)
  • Indoor pool
  • Spa and wellness centre
  • Fitness centre
  • Hot tub/jacuzzi
  • Massage


  • Lift
  • Non-smoking throughout
  • Facilities for disabled guests
  • Heating
  • Non-smoking rooms
  • Air conditioning
  • Atm/cash machine on site
  • Newspapers
  • Safety deposit box

Food and drink

  • Bar
  • Restaurant


  • Concierge service
  • Express check-in/check-out
  • Meeting/banquet facilities
  • Car hire
  • Dry cleaning
  • Room service
  • Luggage storage
  • 24-hour front desk
  • Ironing service
  • Fax/photocopying
  • Shoeshine
  • Laundry
  • Business centre


  • Valet parking
  • Private parking


  • Free WiFi available