Kempinski Hotel Grand Arena

Hotel in Bansko
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Conveniently close to the ski lifts, this polished hotel has all the ingredients for luxury. Renovated rooms have alpine touches such as shaggy rugs; the large wellness centre has an indoor pool, steam baths and a menu of massage treatments; and there is plenty to entertain your party's younger skiers, including a kids pool and playground. Book far, far in advance: the Kempinski is deservedly popular.

Parking costs an extra 5 lv to 10 lv per day.

Information from

Quick description

Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena is located in the very heart of the mountain resort, right across the Gondola lift station. The five-star luxury hotel features 157 Alpine-style rooms, including 25 suites and an exclusive Presidential Suite, fully renovated Kempinski The Spa, four conference rooms and dining rooms with spectacular views of the majestic Pirin Mountains, offering an authentic Kempinski gourmet experience. The Gallery restaurant offers themed buffets throughout the winter and BBQ at the sunlit terrace during the summer. The guests can explore the spirit of Mediterranean cuisine at Come Prima Restaurant in a romantic and cosy ambience. Live cooking by the hotel’s international culinary team headed by Executive Chef Trevor Portelli in the open kitchen. In the winter, The Sushi Bar and Teppanyaki Grill welcome guests for an exquisite meal and show by expert Teppanyaki chefs. In summer, La Veranda Bar & Lounge offers not only a breathtaking view of the mountain but also a unique menu, superb summer cocktails and the sushi corner by the pool. Piano bar Sing Sing warms up the winter nights with amazing live performances and a spirited atmosphere. The Lobby Bar is the perfect place for a morning coffee or a light snack for lunch, or even a nice cocktail in front of the cosy fireplace on cold winter nights. Free access to a 24-hour gym and to a thermal area of the Spa is included. It offers Finish sauna, Herbal sauna, sanarium, infrared cabin, experience showers, deep digital detox area, tailor-made aroma steam bath, laconium, one indoor and two outdoor swimming pools, kids outdoor swimming pool, indoor and outdoor hot tub and a unique snow room. The guests of the hotel also benefit from the state-of-the-art ski room. During the winter season, the hotel provides VIP ski passes to its guests, which guarantee direct and quick access to the Gondola. Family-friendly Kempinski Hotel Grand Arena Bansko has a supervised Kids Club offering complimentary childcare for all hotel guests with children aged 3 to 12 years old with a daily programme with a variety of amusing activities and games. The hotel can organise airport pick-up and drop-off from Sofia and Thessaloniki International Airport.

Important information

Please inform Kempinski Hotel Grand Arena in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Детски басейн is closed from Sun 11 Oct 2020 until Wed 30 Jun 2021 Басейн на Ла Веранда is closed from Sun 11 Oct 2020 until Wed 30 Jun 2021 If you arrive with children, please inform the property about their age. You can use the Special Requests box when booking or contact the property directly. Please note that smoking is strictly prohibited in all areas and penalty fees apply.


  • Airport shuttle (additional charge)
  • Hammam
  • Walking tours
  • Wifi
  • Tour desk
  • Shuttle service (additional charge)
  • Library
  • Themed dinner nights
  • Smoke alarms
  • Special diet menus (on request)
  • Face masks for guests available
  • Internet services
  • Delivered food is securely covered
  • Contactless check-in/check-out
  • Books, dvds, music for children
  • 24-hour security
  • Pool with view
  • Kid meals
  • Bbq facilities
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Board games/puzzles
  • Wifi available in all areas
  • Property is cleaned by professional cleaning companies
  • Cashless payment available
  • Gift shop
  • Bridal suite
  • Physical distancing in dining areas
  • Solarium
  • Fire extinguishers
  • Ticket service
  • Kids' club
  • Cooking class
  • Archery
  • Currency exchange
  • Cctv in common areas
  • Skiing
  • Family rooms
  • Barber/beauty shop
  • Horse riding
  • Happy hour
  • Packed lunches
  • Bike tours
  • Babysitting/child services
  • Tour or class about local culture
  • Use of cleaning chemicals that are effective against coronavirus
  • Physical distancing rules followed
  • Airport shuttle
  • Kids' outdoor play equipment
  • Pool cover
  • Access to health care professionals
  • First aid kit available
  • Trouser press
  • On-site parking
  • Pool/beach towels
  • Swimming pool
  • Heated pool
  • Breakfast in the room
  • Plunge pool
  • Shops (on site)
  • Soundproof rooms
  • Fishing
  • Ski pass vendor
  • Lockers
  • Hiking
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Snack bar
  • Sun terrace
  • Children television networks
  • Kid-friendly buffet
  • Parking
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Tennis court
  • Daily housekeeping
  • Guest accommodation is disinfected between stays
  • Terrace
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Food can be delivered to guest accommodation
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Garden
  • Shared lounge/tv area
  • Security alarm
  • Private check-in/check-out
  • Ski storage
  • Cycling
  • Billiards
  • Indoor play area


  • Indoor pool
  • Sauna
  • Outdoor pool (seasonal)
  • Indoor pool (all year)
  • Outdoor pool
  • Massage
  • Fitness centre
  • Spa and wellness centre


  • Pets are allowed. Charges may apply.


  • Dry cleaning
  • Vip room facilities
  • Business centre
  • Express check-in/check-out
  • 24-hour front desk
  • Ironing service
  • Car hire
  • Concierge service
  • Fax/photocopying
  • Laundry
  • Room service
  • Meeting/banquet facilities
  • Luggage storage
  • Shoeshine


  • Free WiFi available


  • Non-smoking throughout
  • Newspapers
  • Lift
  • Atm/cash machine on site
  • Non-smoking rooms
  • Heating
  • Facilities for disabled guests
  • Air conditioning
  • Safety deposit box

Food and drink

  • Bar
  • Restaurant


  • Valet parking
  • Private parking