Talk2Us: how to contact Lonely Planet
We love your honest feedback, and we’re always happy to help answer your questions. Here’s everything you need to know about how to get in touch and how we handle your queries.
Have feedback about one of our books? Perhaps you’ve just got back from your travels and want to suggest we check out some of the great places you discovered? Use our Guidebook Feedback form to express your thoughts.
Everything you tell us is sent to the relevant editor and writer. They use your feedback to inspire new content and improve the information we provide in our guides, on the website and in all our other products. Smaller updates such as closed restaurants and changed addresses get verified by us and corrected when we reprint the book (which happens approximately 1-4 times in an edition’s life).
Unfortunately, much as we’re sure they’d love to, our writers can’t be everywhere at once and our ever-evolving world doesn’t stay the same for long. Though Lonely Planet prides itself on visiting the places we write about and never accepting freebies in exchange for positive coverage, as our founder Tony Wheeler said, ‘Things change – prices go up, good places go bad, bad places go bankrupt and nothing stays the same.’ When this is the case, we want to know about it.
There’s something in it for you too of course! Leave us feedback and we’ll send you a discount code to use in our online shop. This is also the case when you click on ‘Suggest an edit’ next to a listing on our website, and if you use the ‘Mistake on our Website’ form. Plus, if you send us some really great tips or a more extensive list of feedback, we might send you a code for five completely free digital chapters from any Lonely Planet guidebooks you want.
Lonely Planet listings
Perhaps you’re a business owner who wants to be reviewed? Why not let us know about what an amazing set-up you’ve got by filling in our Business Listings form.
We leave it completely up to our trusted writers to decide where they eventually visit and review but this is the best way of letting them know what you do and how well you do it.
Need a correction made to your listing? Fill in the Business Listings form with your new, changed information, and we’ll verify the corrections and have them made to your website listing as soon as possible.
Not what you’re looking for?
You might get your answer straight away in our Help Centre. Otherwise, you can get in touch using the below:
– Need help with your online shop order?
– All things hotel bookings, insurance, flights, tours, transfers and car rentals.
– Queries about Thorn Tree, our online travel forum.
– Your Lonely Planet profile, logging-in etc.
– Our ebooks: get technical help, or ask us a question.
– Mobile apps: contact us in-app, find your answer, or ask us a question.
– Lonely Planet’s newsletter: How to subscribe and unsubscribe.
– Lonely Planet’s magazines: Contact the relevant magazine subscription support.
– Looking for something else? Find the details you need on our Contact Us page.
Whatever reason you want to get in touch, we’re waiting to hear from you.
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