United Airlines disabled passenger forced to crawl off flight
United Airlines has issued an apology over an incident that saw a passenger with cerebral palsy crawl off a plane.
D'Arcee Neal was on a flight returning from San Francisco to Washington DC last week when the incident occurred. He told NBC2 News that he had been asked to wait because a suitable wheelchair could not be found for him. Neal waited for 30 minutes, but decided to crawl off the flight after he could no longer wait to use the facilities. He told NBC2 "I was trying to get [the crew] to understand that this is why I don't want to wait another 15 to 20 minutes." Neal says that no one came to his assistance while he crawled off the flight.
Ironically, Neal is an activist and disability advocate for nonprofit organizations. His trip to San Francisco had been for the purposes of meeting taxi service Uber as part of talks to improve their services for disabled passengers and customers.
A representative of United Airlines phoned Neal three days after the incident, apologising for what had occurred and offering him $300 compensation, which he accepted. The manager in charge at the time of the incident has been suspended.