Record 10m passengers in July for friendly Ryanair
Ryanair’s decision to go friendly since last year has yielded immediate results as the low-cost carrier became the first airline ever to fly more than 10 million passengers last month.
Since shedding their status as the airline everyone “loves to hate”, passenger numbers have shot through the roof with growths of 11% year on year.
The Daily Express reports that the Irish no-frills carrier ferried a record 10.1 million customers in July which meant its planes were 95% full at all time during flights in the month– another record.
The chief marketing officer for Ryanair, Kenny Jacobs, said the figures were directly due to the airlines new approach under its 'Always Getting Better' customer experience programme.
It is now possible to have seats allocated, carry on extra luggage and not be charged. Previously the carrier was a stickler on applying penalties and charging for everything and had reportedly considered charging passengers who wanted to spend a penny during flights.
The huge rise in carrying figures now means that the airline carries more passengers in a month than Aer Lingus, its chief Irish rival, carries in a year