deposit refund

Replies: 3 - Last Post: May 19, 2013 8:27 AM Last Post By: KIPCHUMBA

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Mar 18, 2013 6:25 AM
Posts: 2

deposit refund

In January, 2013, I had to cancel a safari planned for August, 2013, with Kenya Wildlife Trails, Nairobi, Kenya. It's now been more than two months since the cancellation, and they still have not refunded the deposit. The refund is not in dispute, as they approved the refund in previous emails in Feb, 2013, but the refund of the deposit has not been done. Recent emails have gone unanswered.

What can a person do when a safari company does not refund your deposit? Any thoughts, opinions, advice, etc, is appreciated.

Thanks,
Jack

orion_mike

Mar 18, 2013 1:51 PM
Posts: 1,177

This is often a problem, at least they did communicate and originally agree to a refund. A couple of questions:
1. So how did you pay the deposit? If by credit card then approach your provider about assistance;
2. If via bank transfer then its a bit trickier - not sure if your bank will get involved but you could approach KWT's bank directly. Again not likely to succeed;
3 Did you have travel insurance BEFORE you paid the deposit?? If so then if your cancellation circumstances are covered make a claim against the insurance.

How much money (in US dollars/Euros) are we talking about? If its less than $250 US then maybe chalk it up to experience;
Best of luck!!

wjsonl01

Mar 18, 2013 4:45 PM
Posts: 2

USD $2,880, paid with Mastercard through something called PesaPal, used by Kenya Wildlife Trails (KWT) for credit card payments. Can KATO (Kenya Association of Tour Operators) do anything? They "bond" safari comapanies and KWT is a member company.

KIPCHUMBA

May 19, 2013 8:27 AM
Posts: 18

OKAY, BEING A KENYAN, AM SO SORRY THAT WE STILL HAVE KENYANS WHO ACT UNPROFESSIONALLY. WE HIGHLY CONDEMN SUCH ACTS BY TOUR AND SAFARI COMPANIES BECAUSE AL THE CLIENTS SHOULD BE TREATED WITH PROFESSIONALISM.

I FEEL HOW DISTRESSED YOU COULD BE AND I AM WILLING TO FOLLOW UP THIS PERSONALLY FOR YOU BY THREATENING TO SUE THEM TILL THEY REFUND YOUR MONEY. SUCH ACTS ARE PUNISHABLE BY THE LAW AND IF YOU FOLLOWED UP, THEY WILL HEAVILY PAY FOR THEIR SINS.

KINDLY CONTACT ME ON mdswissholdings@gmail.com SO THAT I CAN EXPLORE WAYS OF ASSISTING YOU BECAUSE AM BASED IN NAIROBI KENYA.USD $2880 IS A LOT OF MONEY AND YOU SHOULD NOT ALLOW ANYONE TO TOY WITH YOUR MONEY. GIVE ME THE DETAILS AND I WILL FOLLOW UP EVERYTHING AND ENSURE THAT YOU ARE REFUNDED OR ELSE THEY FACE THE LONG ARM OF THE LAW.

mdswissholdings@gmail.com

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