Cebu Pacific cancellations

Replies: 10 - Last Post: Jan 28, 2013 11:38 PM Last Post By: surfboy

← Back to topic list

Jan 24, 2013 6:09 AM
Posts: 3,125

Cebu Pacific cancellations

Has anyone any experince of getting refunds when cancelling a Cebu Pacific flight? Will probably do it in person at a CP outlet. Many thanks for any advice..

loubbylou

Jan 24, 2013 6:37 AM
Posts: 1,596

We haven't cancelled a flight but we did have Cebu Pacific cancel one on us about 18 months ago. Surprisingly the refund was back on my card within 30 days. I think their refund procedure has got better, probably best that you are doing it at an actual office.

surfboy

Jan 24, 2013 6:40 AM
Posts: 3,125

Thanks Loubbylou, will vist a CP Office and see what they say..

Jagman

Jan 24, 2013 7:03 AM
Posts: 700

I canceled one about a year ago, Davao/Manila. I called their service line via skype but was completely out of luck, had to eat it. It was a sale price which are not refundable or even eligible for a travel credit. Lucky flights are so cheap!

surfboy

Jan 24, 2013 7:24 AM
Posts: 3,125

Me being very budget conscious, yes it was a sale price, maybe they are not refundable. The situation is that I planned to fly Cebu/Manila/Catanduanes with my GF but family problems mean she cant come. Maybe I change her flights into one of my expat friends names so they can come along??

irishman12

Jan 24, 2013 9:52 AM
Posts: 809

Fares are non-refundable but rebookable subject to Php 1,000 rebooking fee for domestic -then have to pay the diff between promo fare and current fare ,so probably cheaper to get new ticket if wanted companion ,,

surfboy

Jan 24, 2013 7:23 PM
Posts: 3,125

Thanks Irishman12, in that case I will probably just cancel the unwanted flights and my friend can organise his own..

Jagman

Jan 24, 2013 7:53 PM
Posts: 700

What I was trying to do at the time was substitute Butuan for Davao, they wouldn't have any part of that. I guess its different if you just want to change fight times from the same airport.

surfboy

Jan 24, 2013 7:56 PM
Posts: 3,125

All I really need to do is change the passanger name, will go to a CP Office and see what the situation is..

leng77

Jan 28, 2013 11:36 PM
Posts: 360

You won't be able to change passenger names yourself even if you were the one who paid it. It has to be the passenger (the name printed on the ticket) who can only do that. Tried this before. Also promo fares are non-refundable, non transferable. If you have the e-ticket, the T&C is usually listed.

surfboy

Jan 28, 2013 11:38 PM
Posts: 3,125