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air canada double charging--has this happened to you?

Replies: 6 - Last Post: Nov 22, 2012 2:52 PM Last Post By: guvner

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sprite

sprite avatar

Nov 17, 2012 1:57 AM
Posts:  12,081

air canada double charging--has this happened to you?

on sunday i bought tickets to go home for christmas for 2 people (1800).
on tuesday, the charge hadn't shown up on my credit card, but looking at the credit available i could see that the money was being held.
on wednesday, my card was declined for being over the limit--the charge had gone through in two parts(900 x2), but there was a third charge equal to both tickets (1800) attempting to go through--and as it was over my limit, it was holding all my available credit.
air canada denied that they had put through 2 x 900, claiming they had successfully put through 1800 x 1. the bank refused to cancel it, and it's only now, saturday morning, that it has finally come off.

is this normal?

tch7

tch7 avatar

Nov 17, 2012 6:33 AM
Posts:  415

1

Yes, it's normal. I regularly have hotels, car rental agencies, and other places putting on extra unexpected pre-authorizations that'll tie up my credit for a few days (and I'm not talking about just damage deposit type things). Hotels are always screwing up and pre-authorizing my card a few times more than they should, sometimes posting it, then refunding it, etc.

Until a charge has been posted (and is not just a pre-auth), credit card companies won't do anything about it.

harju

harju avatar

Nov 17, 2012 8:36 AM
Posts:  84

2

This is standard practice to put a hold on a credit available (especially when you are ordering things on-line and they do not actually bill until the item is shipped). Seems strange that Air Canada would do it though as flights are usually billed immediately.

vagabonder7

vagabonder7 avatar

Nov 18, 2012 7:57 AM
Posts:  73

3

With Air Crappy anything is possible, except good service!

sprite

sprite avatar

Nov 18, 2012 9:16 AM
Posts:  12,081

4

when i checked on monday there was a hold on the credit, which i expected because i'd purchased on sunday. what i didn't expect was that they would put through separate, second and third charge without releasing the prior hold. it wasn't the same transaction, it was three separate.

edthesock

edthesock avatar

Nov 18, 2012 12:31 PM
Posts:  206

5

With Air Crappy anything is possible, except good service!

Word!

guvner

guvner avatar

Nov 22, 2012 2:52 PM
Posts:  1,233

6

Wow, ed! I am surprised to see you popping up on this forum. I thought MM retired you to the laundrymat Hall of Shame.
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