Flying with Cebu in Philippines baggage through checking question
Replies: 5 - Last Post: Nov 11, 2012 6:16 AM Last Post By: DBR1
Nov 8, 2012 10:34 AM
Having given up on the El Nido - Coron boat situation we're now planning on flying from PP to Manila to Busuanga. There's a flight with Cebu. Obv it's two flights but normally with an airline when you buy it as a trip you check in for both parts of the trip at the beginning and your bags are checked through. Cebu call centre are trying to say that no, you need to retrieve your bags, and then check in again for the next leg - so that we would be looking at instead of just over an hour's layover, four hours I think.
Is this right? Do they really make you retrieve your bags, and then go straight to the checkin desk again to have them take the bags back, all in the same terminal?
Sounds crazy - and extra work for everyone - quite apart from a right pain in the arse for us...
Nov 8, 2012 6:55 PM
1From the CP website:
8.5.2 Passengers and Baggage will be checked up to the Sector for which the Passenger has checked-in. Passengers with connecting flights must claim all Baggage and clear through immigration and customs authorities in all airports and check-in to their connecting flights.
8.5.3 The Airline offers connections within its network and these are sold as such. Only Passengers who have availed themselves of the Airline’s flight connections (throughfares) will be treated as connecting guests.
So seems only if you have booked a connecting flight as a throughfare, will the baggage transferred, otherwise its up to you to collect your luggage..
Nov 8, 2012 8:16 PM
2I believe it is standard practice with nearly all low cost airlines although with LIAT in Barbados i was allowed to get my bag from the hold myself and put it in the hold of my onward connection that left 10 minuites later ( 12 seater)
Having said that Air Asia have a transit desk in the low cost terminal in KL
Nov 8, 2012 11:05 PM
3We booked my parents on a Cebu Pacific flight which was Caticlan-Manila-Hong Kong and because it was booked on the same ticket they could check in for both legs at once and Cebu Pacific checked the bags all the way through to Hong Kong.
As far as I was aware, if you book the flight on the same ticket Cebu Pacific will transfer the bags for you. As for what the call centre told you, well all I have to say is sometimes they don't know their own policies.
Nov 9, 2012 10:36 AM
4Cheers guys! As mentioned above, don't trust the call centre operatives as some of them will say just about anything without any recourse to facts. You can book your bags through if it's all the same booking.
Also check your booking when you get it through. This all came up because the woman who made the original booking (the website was down/not working) booked the wrong flight... all sorted now though.
Nov 11, 2012 6:16 AM
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