CAN THIS BE A SCAM?

Replies: 12 - Last Post: Mar 5, 2013 4:21 PM Last Post By: yelenaredko

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Oct 27, 2012 11:27 AM
Posts: 19

CAN THIS BE A SCAM?

HI - i bought a ticket today from peru to canada oline - and a couple of hours later i received this email which looks like a scam to me. Is it?

FROM: James Tracy james@lbftravel.com

Dear Valued Client,

Please note that we require additional information to verify and
process international credit cards.
Please click on link below and fill out the form attached.
When finished, please fax it back with a copy of your passport,
or state issued ID, as well as a copy of the bank and front
of your credit card.

Your quick attention to this matter is appreciated as fares
are not guaranteed until processed.

http://www.travelerhelpdesk.com/CreditCardAuthorizationForm.pdf

Please fill all the details and send the documents all together.

Sincerely,

Edited by: yelenaredko

Edited by: yelenaredko

mathowny

Oct 27, 2012 12:14 PM
Posts: 148

It certainly looks and reads like spam, but if it is spam.....no clue. I've never had to verify anything when booking plane tickets over the net - I've been asked to bring my credit card with me when I check in, but not email it to them. Then again, I don't know what company you booked it with. Why not email them back and ask for a phone number so you can call them? If it's spam, they probably won't respond, but if it isn't....seems the safest bet.

A.

yelenaredko

Oct 27, 2012 12:44 PM
Posts: 19

i went to Mobissimo website and then it redirected me to Smartfares.com - and i bought a ticket from them
http://mb.smartfares.com/pages/contact.aspx

vagabonder7

Oct 28, 2012 8:54 AM
Posts: 73

I got something like that once from a British outfit, I cancelled the booking & booked the trip with another site, why take a chance on a scam.

yelenaredko

Oct 28, 2012 10:09 AM
Posts: 19

just to let u know how this story ended with smartfares

i told them that i am definitely not providing them with this info

they told me that it is definitely required

i said... see above

to make this story short - the ticket was issued without this absurd requirement to disclose confidential info

Edited by: yelenaredko

Jetgirly

Oct 28, 2012 11:16 AM
Posts: 1,391

Confirm immediately directly with the airline... it sounds like you may have been scammed.

yelenaredko

Oct 28, 2012 12:43 PM
Posts: 19

@ jetgirly

this is really a good idea!

yelenaredko

Oct 28, 2012 1:01 PM
Posts: 19

only that copa customer services cannot be reached. ¨ Contact us¨ and ¨Do u have a question¨ links take u directly to the list of questions... and this is it...

Jetgirly

Oct 28, 2012 1:12 PM
Posts: 1,391

The Copa website has this toll-free number:
1–800–359 2672

and a list of reservation centres that can be reached by phone: http://www.copaair.com/sites/cc/en/acerca-de-copa-airlines/pages/centros-reservaciones.aspx

yelenaredko

Oct 28, 2012 1:16 PM
Posts: 19

i know ... and 800 does not work from peru

i found how i could send them email. first one has to go to reservation - here u see ¨contact us by email¨ - and it does not work

then u see ¨online chat¨ and it is there that one can send an email

Erick_L

Oct 28, 2012 7:55 PM
Posts: 31

http://www.copaair.com/sites/cc/en/informacion-de-viaje/pages/reembolsos.aspx

http://www.copaair.com/sites/cc/en/Acerca-de-Copa-Airlines/Pages/Formulario-de-contacto.aspx

homerjhomerj

Oct 29, 2012 12:14 PM
Posts: 6,365

Go to the Copa site and go to the manage my booking link.
Enter your PNR or confirmation number and your booking will appear (if its a legitimate booking).
easy way to check without having to call anyone.

yelenaredko

Oct 29, 2012 1:06 PM
Posts: 19

@ HOMER - this is brilliant - i did it. found my reservation - however it says - status HELD.
I wrote to smartfares - they responed that i am ticketed and that they do not know why copa site shows otherwise.

also wrote to copa reservation - and got their automated reply -
We value your comments and suggestions, which help us improve our services.
We are reviewing your inquiry and will give you an answer to your message within 25 working days. (!!!!)
wooowww...

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