I made a name mistake on my wife's reservation?
Replies: 7 - Last Post: May 15, 2012 8:47 AM Last Post By: roremc
May 12, 2012 8:57 AM
I made a name mistake on my wife's reservation?Greetings:
Two days ago, I used some of my aeroplan points to book my wife a flight from Halifax, NS to Deer Lake, NFLD and return. Unfortunately, I didn't notice a writing error I had made until after I had paid for the extra fees attached to the ticket and had printed up the ticket. Here is the error I made:
My wife's name is, just for example, Mary Betty Smith. This is the name in her passport. On her ticket, due to my error, her name is Marybetty Smith. Please note the lack of a space between "Mary" and "betty". Now, is this mismatch in names a really big deal (please note that all names are spelled correctly but there is a missing space between her first and middle) or can this error be explained and hopefully corrected at the counter when she is flying or is there any possibility the error wouldn't be noticed because it is rather inconsequential. I have the toll free number for aeroplan in Canada but I live overseas so I won't be to call them until after I return to Canada for my summer vacation.
What can or should I do in this situation? By the way, if aeroplan can correct this mistake, is it a free service or do I pay out of pocket for my mistake. Any advice given is greatly appreciated.
May 12, 2012 10:27 AM
1Send a message in the 'Contact Us' section on Aeroplan website?
Typically a reply within 24 hours - in my 2 or 3 times using it for minor adjustments.
Anomalies with passenger name is one area I wouldn't gamble with... let us know what you did and your results. This kind of information is useful for future queries.
May 12, 2012 11:02 AM
2I booked an international flight through an agent, and he screwed up my name on the ticket. I was told that it could indeed be a big deal, and made the changes myself through the airlines involved. Be sure to indicate that you want to AMEND rather than change the name. Changing implies another passenger, while amending just means you're correcting a spelling error. Amending should be free.
May 12, 2012 11:02 AM
May 12, 2012 11:38 AM
4I have been there, done that and almost had a nervous breakdown (flying internationally) and the ticket for my spouse read his last name first and his MIDDLE and last name as ONE WORD as his last name. I tried to change it / amend it .. etc .. and all involved a fee .. it was fine in the end .. as long as the passport has the names that are on the ticket .. lots of worry for nothing ...
May 12, 2012 3:09 PM
5Concur with #4 - a recent booking on a non-Canadian airline ran my first name together with 4 or 5 letters from my middle name on the Boarding Pass. It looked odd, but I didn't have any problems at the gate. Everything was in order with the email confirmation of the booking weeks before...
Not sure why other than policy or protocol -- my first name is 7 letters and second name is 8 letters, and I don't think either would ever require clarification.
May 12, 2012 6:22 PM
6I did this same thing x2 for me and my gfs trip to Mexico in feb, was a bit too excited to hit the space bar apparently. Didn't notice til we got to the gate, the agent took one look, giggled and said that this happens all the time, and that it was completely fine, the name and amount or letters are the exact same. As long as your polite and don't catch anyone on the worst day of their life it should be fine especially since its in the same country
Edited by: WanderingBrad
May 15, 2012 8:47 AM
7Not a problem. The spelling is correct that is the main thing. When you fly within Canada they will usually let one misspelled letter go. Anything more than that and you have an issue.
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