Lion Air - avoid potential problem
Replies: 11 - Last Post: Jan 28, 2012 12:08 PM Last Post By: friendly_checki...
Jan 27, 2012 5:25 PM
Lion Air - avoid potential problemThe Lion Air website warns that it reserves the right to cancel your booking if, at check-in you do not present the credit card that was used to book the flight. Six weeks ago, from Australia, I booked a flight, Bali-Lombok, for my wife on my card. I duly received a bank statement indicating that the transaction had been processed and assumed, that being the case, there was no need for my wife to take the card with her to Indonesia. (I was going to photo copy the card buy forgot to). You know what's going to happen next don't you? Yes, check demands to see the card. Luckily, my wife was able to contact me immediately and I was able to SMS her the card number. I am mystified as to why Lion Air's website makes this demand and can't imagine they would actually carry through with the threat to refuse a person permission to board. I will contact them and see if I can find out. In the meantime be warned and don't get caught out.
Jan 27, 2012 6:22 PM
Jan 27, 2012 6:31 PM
2in Asia, its all about the money, the airlines want to make SURE they got paid, so that no credit card company can reverse charges...for any reason
Thanks for the reminder. They DO mean business.
Jan 27, 2012 6:37 PM
3Our experience is that Lion Air will always ask to see the credit card used to book the flight.
Even if their on line check in facility is used, you still need to go through the whole check in proceedure - even for the second leg of a return flight that is shown on the same booking statement / Itinerary / eTicket where the card has already been shown for the first sector.
Jan 27, 2012 9:09 PM
4If any airline says, "Bring something", or "do something", don't just blow it off. Lots of rules on airlines in Asia for whatever reason. I can only guess these days with e-tickets, it would be pretty easy to print up a fake ticket on your computer - so they need the original card; not unreasonable.
Jan 27, 2012 10:23 PM
Jan 28, 2012 2:05 AM
Jan 28, 2012 2:49 AM
Jan 28, 2012 3:44 AM
Jan 28, 2012 5:58 AM
Jan 28, 2012 6:46 AM
Jan 28, 2012 12:08 PM
11A number of check-in systems will not print the boarding card unless the 4 digit verification number on the card is entered by the check-in agent, it's not just about check-in being awkward.
There are ways around this however if the passenger is obviously not a crook and has simply forgotten to bring his card. Depending on airline and their customer service, check-in can actually look in the reservation and see the card number used and go from there. Sadly not all airlines are customer service orientated.
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