1

thanks for the info. I finally managed to navigate through the site and buy the tickets. Only took me a few hours.

2

I also had probelms understanding the options with MP, I bought tickets for Machu Picchu y Museo. Can anybody tell me if this includes general admission to MP too????

3

Hi - I'm trying to purchase entrance tickets online as well. I noticed that the URL is "http" and not "https." Does this mean the site does not transmit data securely? I'm worried about exposing my passport and credit card information. Thanks for listening!

4

I Apologize for chiming in with another question, and no answers.

For those who have already been to MP, would you say it is worth the extra 25 soles to go to the museum as well?

Thanks!

5

On the gov site for tickets, the price for two tickets is $256. Is that Argentinian dollars (i.e. about $59 US)? (surely it can't cost $256 US - but you never know)

6

Wow. This whole process has been entirely frustrating, but I finally bought tickets. It's probably taken me 15 hours total. Literally. And I'm not a stupid guy.

The website's horrible, but if you play around with it long enough you'll eventually be able to figure it out. Lots of copy-paste inefficiencies, and even printing tickets once I got them was a challenge (printing from the default view didn't work so I had to look up my reservation with the reservation code, and then get the ticket code from those and look those up separetely)...

Anyway, the real challenge was with the Verified by Visa. It took me trying four Visa cards before I finally found one that actually worked. Chase Visa cards don't work with the site (after several hours on the phone with customer support). Schwab cards refuse to let you get Verified by Visa. USBank requires that you get a PIN card through the mail for your credit card (who even has one of those on a cc??) before they'll even humor the notion of letting you try to sign up. But Bank of America Visa cards actually work! And they're signed up with Verified by Visa automatically so you don't even need to enter a password.

(And ranchette7 -- the prices are in Peruvian soles).

7

nukesheep13: What time of day were you able to get your tickets? Did you wait a certain amount of time between making the reservation and actually paying for the tickets? I have tried buying my tickets more times than I can count but have not been able to. I called the Cusco Call Center, and they said that I am more likely to get through if I attempt to buy my tickets very early in the morning. I've tried all sorts of times early in the morning but still don't have tickets. So frustrating!

8

avidtravelerUSA: It's all about the credit/debit card. I went through the process probably a good 15 times with my Chase card before giving up. Verified by Visa works (and appears to be managed) differently for different banks, so I think you just need to try whatever Visa cards (from different banks) you can get your hands on until you find one that cooperates. A Bank of America debit card is what eventually worked for me. Worse case, get a friend to buy the tickets and then pay them back!

The reservation is payable as soon as you make it (but disappears after like 6 hours).

9

nukesheep13: You are my hero! We have been fighting that stupid website for 2 months now. We've called every credit card company and multiple verified by visa peeps with no result. Bank of America debit card may be the only card on the planet that actually works on that site (note that BoA visa credit cards do NOT work).

10

i'll be going to MP in a few months and am thinking of buying the tickets through the website. aside from the troubles of getting debit/ credit cards to work, are the tickets legit? do you just print them from the site? are they actually accepted once you get to MP?

11

Have also have frustrating and prolonged problems buying tickets for Machu Picchu online. Constantly told the operation denied. Used every visa card we had available for several weeks and were never successful. At the same time we were trying to purchase train tickets from Cusco to Machu Picchu and had the same problem with the operation being denied until attempt ??? & finally we got tickets booked and a confirmation email so jumped onto the site for tickets for Machu Picchu and again, operation denied but this time also got a message that Visa had blocked the transaction. So thought there was a problem with our card but were told by Visa that they had blocked the site www.machupicchu.gob.Pe because of fraudulent behaviour.

12

Yes, I have had some frustrations purchasing tix to MP via the government website as well. I finally printed 1 of 2 tickets from my home computer.
-Chase Visa did not work. My BofA debit card worked.
-Once you reserve, pay, then click "check-in". Yes, like nukesheeps post, cut/paste doesn't work. You have to re-enter the booking/reservation code each time.
-For some reason, opening up the actual tix took a really long time on Google Chrome. So I switched to Explorer and was able to print out 1 tix. Now, it's taking forever to open the 2nd tix.

In conclusion, frustrating - yes. Impossible - no.

13

Hi!

I have the same issues with this crap website/service.

Did anyone from here get the following message:

"WE ARE SO SORRY BUT FOR HIGH SEASON: Your payment temporarily can not be processed; We would appreciate you make the payment at the following locations:.."

I have called my bank because the Verified by VISA is asking me the password and after a page which tells me not to close my browser window is showing up with a message containing the above text (and more info about my rejected transaction) and the bank told me there was no transaction for that website ever!

Please let me know if anyone of you got the same error because I suspect they are practicing an unfair method of asking tourists to purchase tickets from local travel agencies (this was the response from website support - that the VISA Peru and VISA International have some issues - but I can't eat such a thing as I have bought my Peru Rail tickets with the same card online)

Thank you!

14

Like everyone, I got the operation denegada failure message. I tried a Bank of America Visa credit card and a Chase Visa credit card. No dice. When I get home tonight, I'll dig up a BofA debit card and see if that goes through.

What concerns me is this message that I got from the Call Center. Can they be serious about canceling all foreign card payments -even with Verified by Visa? I am also asking various tour groups to see how much it would cost to have them make the RT Cusco to Machu Picchu arrangements. I'm wondering if it's worth the money to avoid the mounting frustration - but they're asking for A LOT of money.

On the fence. I'm hoping that there are work-arounds which will allow me to pay for my reservation online. I am not flying all the way to Peru without firm confirmation that I have entry to Machu Picchu.

---

We are so sorry but Visa had so many problems with stolen and cloned cards that they preferred to cancel the payment system from abroad, all foreign card payments are suspended due to the high level of fraud presented.

If you have already employed a hotel o some service in Cusco they are able to help you to purchase your ticket.
Another option is to contact to some travel agency.
On our website www.machupicchu.gob.pe - Consultas (Queries)- agency, you can see the list of the travel agency.
Remember that you have 6 hours to make the payment or your reservation is cancelled.
However for September you will able to buy with 10 days in adavance.
Thanks for your understanding.

Sincerely,
Liz Leiva Mora.
CALL CENTER
DIRECCION REGIONAL DE CULTURA CUSCO
Facebook, Skype y Twitter: DRC Cusco Ministerio de Cultura Call Center
e-mail: callcenter@drc-cusco.gob.pe
Telefono: (51) 84 236061
Direccion: Av. de la Cultura Nº238 Condominio Huascar Wanchaq - Cusco, Perú