Air Asia Online Booking Problems
Replies: 29 - Last Post: Oct 1, 2012 7:44 PM Last Post By: choudoufu
May 10, 2010 8:09 PM
Air Asia Online Booking ProblemsHi. I have tried booking a ticket from Chiang Mai to Phuket on Air Asia via their website, www.airasia.com. I can get through all the pages without trouble, then when I hit "pay" the next page says:
Sorry. Regrettably your card has been declined. Please go back to the payment page and ensure that the information you entered was correct. Otherwise, please try another card or call our call centre.
I have tried three different Visa credit cards (two from Bank of America and one from Wells Fargo) w/ the same results. I even called Wells Fargo and they said I didn't have any restrictions on my credit card.
I even had my mom try to get the tickets on HER computer using yet ANOTHER credit card, w/ the same results.
Does anyone know what the deal is??
May 10, 2010 8:43 PM
May 10, 2010 8:45 PM
May 10, 2010 9:48 PM
3have you gone through the 'verified by visa' thingy?
i was having AA problems until i did that.
in the meantime, one of those card denied was incorrect.
wound up with two bookings for the same flight.
emailed AA, they said no way to refund the purchase.
visit to AA at thaepae gate, the girls there cancelled/refunded.
be sure to check the 'manage my booking' page and your email
in case one of your purchases actually goes through.
May 11, 2010 12:03 AM
4Basically if you are dealing with AA Thailand - separate company - you are dealing with a bunch of no-hopers, who couldn't run a BBQ chicken stall without setting it on fire - good luck with your paying - if you are VERY lucky you might even get a flight to go with it.....but don't bank on it.
May 11, 2010 1:10 AM
5On the Review and Pay page, you must enter the exact card holder name and billing address. If your name on the card appears as "John Q Public" then you must type it exactly that way (no periods, full-stops, extra characters of any kind). Same goes for the address (must exactly match, no abbreviations like "St. or "Ave" or stray punctuation unless that's how it appears on your bank account - check a recent statement). If anything fails to match the payment will be rejected. At least that's what I've experienced. Try again.
May 11, 2010 7:09 AM
May 11, 2010 7:32 AM
When we went to Krabi last fall we experienced the same problem on Air Asia. Later we ran into another couple that had the same issue. Apparently, it was a glitch with their website and B of A credit cards...another one worked fine. Good luck.
May 11, 2010 9:00 AM
Phone number must be country code, area code, phone number. No spaces, or anything else - just one string of uninterupted numbers.
Hope it works, but I have found the AA website to be very anal and uncompromising on such details.
May 11, 2010 9:59 AM
May 11, 2010 10:31 AM
10We actually called back to B of A when this happened and were informed they never rejected a charge from Air Asia. It was their opinion that it was AAsia's problem.
May 11, 2010 2:01 PM
11Often the mobile site works with foreign cards when the normal one doesnt. Ignore the non compatibility warnings and try.
Edited by: cedezlepassage
May 11, 2010 8:20 PM
May 11, 2010 8:31 PM
13Same as Bangkok Boy!
Hehehehe Mainwaring @ 5 you makes I laugh!!!
May 11, 2010 9:33 PM
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