Jetstar - the most incompetent airline anywhere!
Replies: 46 - Last Post: Feb 2, 2013 11:04 PM Last Post By: sprite
Jan 30, 2013 4:00 AM
30A workmate finally made it home from Sydney after two attempts to get to Ballina, and a Lismore flight that was diverted to Ballina. Be thankful that didn't happen to you.
Jan 30, 2013 4:16 AM
31This article from the Sydney Morning Herald could be useful.
Jan 30, 2013 4:48 AM
32The link at #31 is almost word for word what I did with Etihad, apart from the photographing thing. They double charged me two return flights, almost immediately refunded it but left me a hundred Euro or so out of pocket in credit card charges.
I had people change jobs, I spoke to about six people, I sent emails, I kept records. I got the money and pushed for compensation. Then some stupid bastard a bit higher up who took the complaint gave me his direct line which meant when I complained even further up about six months of lies and dodging it landed directly in his lap. Within an hour of my higher up complaint I got enough points for a one-way flight to Oz from Dub. Nice but like 30 phone calls and emails.
Jan 30, 2013 6:21 AM
33whether the airline staff ask you for proof of onward travel generally depends on what visas you need.
canadians, like australians, only get 14 days in brunei and must prove that they have onward travel plans. i flew royal brunei from heathrow this month, and both at check in and boarding the staff talked to me about this, as i only had a one way ticket. (long complicated but totally legit situation)
in the end, i had to sign a waiver stating that i knew i could be deported for not meeting immigration requirements, and agreeing to purchase a return or ongoing ticket within teh 14 day period. (which i did not have to do, long and complicated situation.)
i've never had that before, so it was a bit surprising, and i didn't see anyone else with that problem, likely because brits have longer on their tourist visa.
Jan 30, 2013 3:12 PM
34I have flown more that 20 times from Australia into Europe, my final destination is either London or Frankfurt and have never been asked by airline staff for my onward travel plans, that is why i did find the post asking for them so confusing.
It seems now rather obvisious now after several posts about certain places, it appears especialy in Asia if a Visa is needed, you need to show you have means to meet your onward travel plans by either showing documentation or funds in your bank account.
Jan 30, 2013 3:15 PM
Jan 30, 2013 5:11 PM
Jan 30, 2013 6:49 PM
37Jetstar always makes trouble at check in for px at tulla bound for Thailand without onward/return tickets out of there, easiest just to go to st Kilda rd Thai consul and get a visa- then you have guaranteed boarding and peace of mind
I thought all real travellers knew these thing
Jan 30, 2013 9:04 PM
38How in the earth if your final destination is not anywhere in Asia, would you know these kind of things?
That is why i stated in my post i did find it confusing, OK?
Jan 30, 2013 10:14 PM
39Well you said you'd been travelling more than 30 years.. Just thought most proper travellers would know these things, even the UK and France can get fussy about non euro passport holders entering without a return ticket, and the airlines get held accountable - thus the check in hassles on single tickets sometimes
Jan 30, 2013 11:17 PM
Jan 30, 2013 11:58 PM
41Look, i have been to Europe more that 20 times, and at no time i have been asked by airline staff about my onwards travel plans, OK?
Since i have had 2 strokes i do not travel long hall anymore, and do all my traveling within Australia now, and as i can afford it i do a lot of it, in recent times i have flown via Virgin three times to Melbourne, to Adelaide twice, and our future plans include i flying to Canberra on the 4th of the month to see the exibition on at the Art Gallery there, on the 12th we fly with Qantas to see Antartica, and early next month we fly to Melbourne to catch the 'Overlander' from Southern Cross station to Adelaide, where we plan to do a tour of the Flinders Ranges, then fly home.
I guess this traveling and our plans for further travel in your eyes do not make me a 'Real' or 'Proper' traveler, sorry about that.
Jan 31, 2013 12:01 AM
Feb 1, 2013 5:34 PM
43are we going to have teh 'proper traveller' argument' or is that considered off topic.
whether or not you have come across this rule will certainly depend on where you are from and where you fly, and what information you come across. i found several places advising me that on this particular trip, i would only have 14 days. i found nothing about the need for a return/onward ticket. not even the airline had any links to that on their pages.
however, it's not the airlines that create these rules and so it's not really fair to take it out on them--although given that we have to give so much info when we buy a ticket it wouldn'tkill them to ahve a little blurb of warning.
Feb 1, 2013 7:47 PM
44#43 I have to mention here that it is the airlines that have such rules, admittedly governed by the fares they are meted out should they allow a passenger to travel without correct documentation.
I was boarding a flight in Honolulu once in order to travel to London. I was travelling on a one-way ticket, which I was perfectly entitled to do since I was in possession of a UK ancestry visa. The check-in clerk at the airport refused to allow me to fly: 1) because I was travelling on a one-way ticket, and 2) because I was travelling on a 'tourist visa' (she had never come across a UK ancestry visa before and assumed it was a tourist visa of some kind). It took a phone call to the British consul in Los Angeles to rectify the situation, but until that happened there wasn't a snowball's chance in hell that I was getting on that plane. Granted this was exacerbated by an ignorant check-in clerk, but the airlines can, and do, flex their muscles when they need to.
It is, ultimately, up to the traveller to ensure that they have the correct documentation and, if necessary, onward travel organised.
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