Scotland - be aware of !!!!!
Replies: 30 - Last Post: Nov 4, 2012 12:42 AM Last Post By: scribblerkeith
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Scotland - be aware of !!!!!
Scotland is one of my favorite destinations - a country where you get everything. You will enjoy every minute of it !Just back from my 21st visit to the country
Travelling means you need accommodation, and there are lots of good options around - good value if you shop around.
But- based on my own experience you should try to stay away from the chain TRAVELODGE.
The company has put overbooking in system, and you are completely left on your own when you are hit by their unscrupulous practice. Their staff is not authorized to sort you out with alternative accommodation; they are not authorized to repay you. Their so called customer service center is impossible to reach by phone ; they don’t answer your mail.
Read more of a “horrible story” from real life by checking Tripadvisor and Bucksburn/Aberdeen.
For your own safety and convenience – use alternatives, they are there.
If you plan to go west, don’t miss a night at the Isle of Mull or the Stirling Castle or…..
enjoy your stay
3
Yes, always wary of 1st time whingers...OP, if you want this to remain on "record" rather just fall off the end of the page to be forgotten forever, I suggest you write a review on TripAdvisor.
Mind you, having read the TA reviews HERE, I wouldn't have stayed even if they paid me...
9
I have used Travelodge lots of times and find them great, their place just outside Perth in Scotland was great, beautiful rooms ,very clean and very obviously recently renovated,I have stayed in Liverpool TL's and found them fine, acouple of years ago I got a TL at Gatwick Aipport for £15, ok it was ashit hole but I have been in worse shitholes and paid a great deal more.Ok you don't get full hotel service with TL's but if you just was a place to crash for a night before or after a flight they are fine.Just booked one a Glasgow Airport before a flight in January, £25.50 for a room ain't too bad at all.
10
Travelodge is OK, but their overbooking policy is shocking- I think the poster's complaint is valid. There are lots of stories of people who thought they had rooms but didn't, and they also state on their own website that they will not help you when they overbook. That's nothing to do with the quality of the accommodation or the value for money- it can't be pleasant when you arrive in an unfamiliar town and are just turfed out onto the street.11
If you are happy with Travelodge, just go on using themTheir way of handling problems due to overbooking is totally unacceptable for me. If you prepay your accommodation and the company deliberately overbooks, they suddenly turn this into a problem for you – not them.
You are not offered a refund, but an e-voucher !!!
For a foreigner it might be a problem using the e-voucher ???, because you are not planning to go back or you don’t want to use their services again
13
According to their terms and conditions they do provide a refund- it doesn't mention anything about a voucher.This doesn't help you if the only alternative accommodation is a much more expensive hotel. And remember that most people who are denied a room will be those arriving late at night.
Plenty of people have very good experiences with Travelodge and most people will not experience overbooking, but in my view the consequences of this happening are so bad that it's enough to go with another company.
